Technical Support Engineer Level 3
IT, Customer Service
San Jose, CA, USA
Posted on Friday, March 31, 2023
AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.
We are seeking an experienced Golang L3 Integration Engineer to join our team. The successful candidate will be responsible for integrating our Golang-based systems with third-party applications and ensuring the stability and performance of our production systems. The ideal candidate will have a deep understanding of Golang, experience in integrating complex systems, and a strong background in troubleshooting complex issues.
- Develop and maintain integrations between our Golang-based systems and third-party applications
- Troubleshoot and resolve complex integration issues, including issues related to data consistency, security, and performance
- Work closely with development teams to identify and resolve code-related issues
- Provide technical support to our customers, including investigating and resolving issues reported by customers
- Develop and maintain tools and scripts to automate routine tasks and improve system efficiency
- Monitor and analyze system performance and make recommendations for improvements
- Ensure compliance with security and regulatory standards
- Continuously update knowledge and skills related to Golang and related technologies
- Bachelor's degree in Computer Science or related field
- 3 to 7 years of experience in integrating large-scale distributed systems, preferably in a Golang environment
- Strong understanding of Golang, including its features, limitations, and best practices
- Experience with API design and development
- Experience with cloud-based infrastructure AWS and containerization technologies (Docker, Kubernetes)
- Experience with monitoring tools (Kibana, Grafana) and logging tools (ELK stack)
- Strong analytical and troubleshooting skills
- Excellent communication skills and ability to work collaboratively in a team environment
- Familiarity with Agile/Scrum methodologies
- Ability to work under pressure and manage multiple tasks simultaneously
- Competitive salary package and bonus or variable incentive pay depending on role
- Comprehensive medical, dental, vision and life insurance benefits
- Unlimited PTO
- Paid parental leave for eligible employees
- 401(k) match
- $250 annual reimbursement for continuous learning
- Lots of office perks like snacks, happy hours, company events
- These benefits are only applicable to full time employees
If you meet the above qualifications and are passionate about working with cutting-edge technologies in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity.
We are equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
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