Director, Training & Enablement

AppZen

AppZen

Administration
San Jose, CA, USA
Posted on Tuesday, June 18, 2024
AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.
Getting customers is one thing; keeping them engaged and educated is a whole other battle. Eager to take on the challenge? If so, then we want to hear from you! We’re looking for a dynamic customer education and training specialist with a passion for building and delivering creative learning experiences for both customers and internal teams. You will be responsible for implementing and executing a strategic framework for advancing employee, partner, and customer understanding of our products. You get to work with all aspects of our GTM organization, including Product, Marketing, Sales, Customer Success, Implementation Services, and Global Support, and with our growing partner and customer base to ensure customers are fully adopting the AppZen solution. You will also design, develop, and facilitate training, content creation, and processes to support our growing GTM organizations at AppZen. This is a very cross-functional, hands-on role, reporting to the VP of People. If you are looking to make an immediate impact, this is the role for you! This position will be based in our headquarters in San Jose (Alviso) with an in-office schedule of 3 days each week.

About You:

  • You are creative, highly organized and driven.
  • You have a deep understanding and experience in designing and implementing learning programs as well as assessing training effectiveness and driving continuous improvement.
  • You want to help our internal teams and customers understand AppZen’s solutions and get joy out of watching them really succeed.
  • You have GREAT communication skills and know how to get your message across. You are comfortable delivering trainings to groups as well as developing them.
  • You are action oriented; no task is too small or insignificant for you.
  • Results-driven with deep project management skills and customer focus.
  • You are agile and able to pivot quickly based on changing business needs. Able to thrive in a start-up-paced environment.

Responsibilities:

  • Design, implement, and optimize a global training and enablement strategy that integrates all functions, particularly GTM functions
  • Ensure our sales and marketing org, customer success managers, implementation consultants, and support teams are equipped to position AppZen effectively and help our customers to find huge value, ROI and delight in our products
  • Build, maintain, iterate and report on GTM role-specific onboarding tracks that enable process and tech stack knowledge efficiently and effectively
  • Develop, deploy, and manage the organization’s product certification programs including needs analysis, performance tracking, manager appraisals, and other feedback loop mechanisms
  • Identify opportunities for improvement in training materials, onboarding processes, training methodologies and deployment practices across the organization by driving discussions with cross-functional team leaders
  • Create engaging learning activities, assessments, certifications, and exercises from start to finish in the designated content management system
  • Design, organize and manage the customer-facing portal for all product and user documentation, tutorials and videos, and other content. Work side-by-side with our Implementation, Customer Success and Global Support teams to ensure customers have the best training materials
  • Lead the development, implementation, and maintenance of a repository of learning resources, including an integrated plan for use of specific tools and platforms
  • Establish strong partnerships and alignment with key stakeholders at all levels of the organization including Customer Success, Marketing, Product, and Sales to ensure ongoing effectiveness and successful implementation of new programs / products
  • Conduct regular assessments of the effectiveness of the enablement programs using quantitative and qualitative measures

Must-Haves:

  • 6-8+ years of relevant professional experience
  • Proven experience in training, strategy, and enablement program delivery at a global B2B software company
  • Demonstrated experience in designing and facilitating engaging, impactful training sessions for small, focused groups to large, multifunctional groups
  • Experience with creation, facilitation and delivery of enablement content, including, but not limited to: presentations, decks, and videos
  • Experience Identifying training gaps, developing training plans by content area, staff roles, and regions
  • An ability to build trusted relationships across a diverse range of stakeholders
  • Experience with Learning Management Systems (LMS)
  • Ability to understand our business applications quickly with little hands-on training
We are equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.