Network and Technical Operations Specialist - Contract

Arctic Wolf

Arctic Wolf

IT, Operations
Waterloo, ON, Canada
Posted on Friday, June 30, 2023

Ready to further your career in the fast-paced, exciting world of cyber security?

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Network and Technical Operations Specialist to be part of making this happen.

About the Role:

Arctic Wolf Networks, Inc. (AWN) is looking for a Network and Technical Operations Specialist in our Global Technical Operations (GTO) organization. This is not your typical Support role. A Network and Technical Operations Specialist is very technical and works directly with R&D to support the software and infrastructure needed to deliver and maintain a quality and secure service for our clients. You will work closely with our developers, security services engineers, product managers, architects and customer success managers to ensure our product meets the needs of our clients. Our offering includes software and hardware and you will work with both to solve complex, impacting issues with urgency, and triage issues to hand off to subject matter experts.

Responsibilities Include:

  • Run daily reports and triage for specific ticket types in a subject matter area

  • Own and action the incoming requests running through our operation procedure documentation

  • Document improvements or gaps

  • Speak with our Security Services, R&D or GTO teams to solve technical issues

  • Work with R&D on critical or time sensitive issues

Please note that this role will require some light travel as well as occasional on call duties when needed.

About You

You are a talented Support Specialist with some terrific qualities, including:

  • Independent, accountable, and enjoys technical challenges

  • Background or experience in Networking and security

  • Attention to detail and effective time management

  • Excellent written and oral communication skills

  • Excited by opportunities to learn new technologies and work without a script

  • Experience with Ubuntu, Zendesk, Jira, MS Excel is a plus

  • Basic scripting skills, experience with Python a bonus

Previous security experience is preferred but not required. We provide all the cybersecurity training you need during onboarding and on-the-job training.

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

· Equity for all employees

· Bonus or commission pay based on role

· Flexible time off, paid volunteer days and paid parental leave

· 401k match

· Medical, Dental, and Vision insurance

· Health Savings and Flexible Spending Agreement

· Voluntary Legal Insurance

· Training and career development programs

Security Requirements

· Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

· Background checks are required for this position.

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.