Lead ServiceNow Developer

Arctic Wolf

Arctic Wolf

Software Engineering
Eden Prairie, MN, USA
Posted on Friday, August 18, 2023

Ready to further your career in the fast-paced, exciting world of cyber security?

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Lead ServiceNow Developer to be a part of making this happen.

Location: HQ - Eden Prairie, Minnesota, USA


The Lead ServiceNow Developer owns technical solutions on the ServiceNow platform and provides administration, application development, maintenance, and technical support by using best practice web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform. This position will assist with driving automation enhancement.


  • Successfully plan, execute, monitor, control, test and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.

  • Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development.

  • Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes.

  • Coordinate and solve complex technical data and transformation issues.

  • Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow.

  • Answer “how to” technical and application configuration questions.

  • Develop, maintain, and execute reports to ensure system operation meets performance targets.

  • Create and maintain system design and operations documentation.

  • You will perform day-to-day support and maintenance, work with the functional team to develop solutions in ServiceNow and coordinate support and development efforts within the admin team.

  • General support, administration, and maintenance of ServiceNow platform and associated applications

  • Work closely with ServiceNow functional teams and implementation partners to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.

  • Configure and improve core and custom applications.

  • Work directly with process owners to resolve support issues within ServiceNow.

  • Monitor health, usage, and overall compliance of ServiceNow and its applications.

  • Develop systems integrations and process automation.

  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.

  • Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.

  • Configuring and managing Discovery and Orchestration.

  • Coordinate application and platform upgrades.

  • Load, manipulate and maintain data between Service-now and other systems.

  • Create ServiceNow reports and dashboards.


  • BS degree in Information Technology/Computer Science or equivalent combination of education and experience.

  • 8+ years of demonstrated experience in ServiceNow development.


At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).


Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

  • Equity for all employees

  • Bonus or commission pay based on role

  • Flexible time off, paid volunteer days and paid parental leave

  • 401k match

  • Medical, Dental, and Vision insurance

  • Health Savings and Flexible Spending Agreement

  • Voluntary Legal Insurance

  • Training and career development programs


  • Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

  • Background checks are required for this position.

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.