Technical Trainer

Arctic Wolf

Arctic Wolf

Multiple locations
Posted on Wednesday, September 27, 2023

Ready to further your career in the fast-paced, exciting world of cyber security?

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

About the Role

The Technical Trainer will support our Product organization. If you are a skilled instructor with a passion for educating fellow employees, then consider joining our team and contributing to the evolution of our exceptional training programs.

Responsibilities Include:

  • Design, create, and deliver technical training in a variety of formats (instructor-led, recorded, interactive eLearning)

  • Rapidly absorb new technologies and distill the information into effective lessons

  • Create hands-on lab activities in a complex development environment

  • Maintain and improve existing content library

  • Become a fount of knowledge: mentor, answer questions, source training, enhance the flow of information.

  • Create a positive, inclusive, learning environment.

We are a small yet impactful team in a protean environment. New people, new technologies, and new challenges are a part of everyday life. A positive, can-do attitude is a must. A willingness to learn and try new things is critical. The flexibility to gracefully adapt to the unexpected and the ability act in the face of uncertainty are essential.

About You

  • College diploma or university degree in Computer Science, a Computer Security program, or 5 years of experience in a relevant IT sector

  • Minimum of 2 years as a corporate or product trainer in high-tech, or cybersecurity

  • Awareness of Adult Learning Principles and their applicability

  • Able to enthusiastically deliver high-quality, instructor-led training

  • Able to sound natural and comfortable recording content

  • Skilled at developing eLearning using Captivate, Active Presenter, or equivalent

  • Experience with Learn Amp or a related LMS

  • Effective communicator with mature interpersonal skills

  • Fearless speaking in front of a crowd

  • Charismatic, energetic personality who actively engages with learners

Other Beneficial Skills and Experience:

  • Javascript or other scripting experience a plus

  • Experience with:

    • Amazon Web Services, S3, and CloudFormation

    • Linux, Docker, and Bash shell

  • Knowledge of the following is a bonus:

    • Version control

    • Task/Knowledge Management software

    • Text to speech

    • Continuous integration / continuous deployment

  • Comfortable with Visual Studio Code or similar IDE

  • Proactive mentality

  • Ability to detect a teachable moment and take full advantage of it

  • Quick-witted and/or sense of humour with the maturity to know when to use it

  • CompTIA CTT+ Technical Trainer certification a plus

  • CompTIA Security+ or equivalent

  • AWS Certified Cloud Practitioner

  • Ability to get things done

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

  • Equity for all employees

  • Flexible time off, paid volunteer days and paid parental leave

  • RRSP and 401k match

  • Medical, Dental, and Vision insurance

  • Health Savings and Flexible Spending Agreement

  • Voluntary Legal Insurance

  • Training and career development programs

Security Requirements

  • Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

  • Background checks are required for this position.

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.