Senior Product Manager - Incident Response

Arctic Wolf

Arctic Wolf

Multiple locations
Posted on Friday, October 6, 2023

Ready to further your career in the fast-paced, exciting world of cyber security?

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Senior Product Manager - IR to be a part of making this happen.

Location: flexible for remote in USA or Canada

About the Role

As the Senior Product Manager for Incident Management, you will own the Arctic Wolf incident management programs, service, and technologies that our customers use to manage the crisis of a cyber security breach.

We are looking for an outgoing product manager who will lean into their curiosity, seek out conversations with cyber security professionals and insurance providers, deeply understand their needs, and deliver a product and service that will identify, remediate, and restore impacted systems. This solution works in tandem with our Managed Risk, Managed Awareness, and Managed Detection & Response service and you will be able to take advantage of existing technologies, solutions, processes, and sales channels in addition to expanding the insurance channel. Arctic Wolf product managers understand that the security outcomes we drive is the business and only together can we help our customers along their journey to ending cyber risk.

The Senior Product Manager is responsible to understand market needs and trends, collaborate with the product teams, manage the delivery and success of new products and capabilities in a data-driven manner, and drive priorities that maximize value to the internal and external customers. Senior Product Managers participate in strategic and tactical activities for medium to large sized, complex cross functional projects, serve as the champion for their assigned product/service areas and may serve as product owner for one or more development teams. Individuals in this role will partner with others on the team to achieve their goals. This is a high visibility role with the potential to participate in and drive initiatives at all levels across the organization. Individuals in this role may participate in mentoring lower-level contributors and learn how to help grow others in their careers.


  • Conduct internal and external research: customer requirements, market requirement, competitive research, internal research and analysis to inform strategic direction and priorities for their product/service areas.

  • May define new products and services or conduct research to support senior leadership’s research decision making process.

  • Regularly collaborate across the business to collect and socialize a comprehensive, accurate and detailed set of feature requirements and prioritized backlog for one or more major product or service offerings.

  • Owns the definition, prioritization and hygiene of the product backlog throughout the concept through delivery process.

  • Working in partnership with the UX team, ensures delivery of all user experience mock ups required in support of backlog items.

  • Act as a product/service delivery champion: represent the business and value of the capabilities throughout the product delivery process, problem solve obstacles to delivery, build a sense of team and set the urgency/energy levels where appropriate, model and foster company values across delivery teams and ensure overall team and project success.

  • Readily identifies and resolves conflicts cross functionally to ensure alignment of priorities and delivery to leadership expectations.

  • Contribute research projects, socialize learnings and contribute ideas in support of long term product/service strategy decisions.

  • Periodically required to brief senior product executives on the state of their respective products/service releases and plans.

  • Drive pricing, packaging and positioning discussions alongside product marketing teams to maximize value of their deliverables.

  • Works with peers in product management and engineering to regularly identify and implement ways to improve collaboration and operational aspects of product and service.

  • Define and deliver technical product marketing and service deliverables.

Who You Are

  • Dedicated to managing and meeting the expectations and requirements of internal and external customers; seeks first-hand customer information and uses it to inform feature definition and development; brings a cohesive perspective of the customers to their work; establishes and maintains effective relationships with customers and gains their trust and respect.

  • Knowledgeable of technical, market, and customer research methodologies.

  • Exceptional written and oral communication skills for internal audiences of all levels and externally with partners and customers. They are a “trusted” voice of product.

  • Technical aptitude capable to comprehend target customer IT infrastructure, company products and services at a system, data flow and API level, the ins and outs of development, design, agile framework, software development, and scrum approach.

  • Contributor to the decomposition of strategic objectives into phased operational and tactical goals and measures.

  • Proficient decision making and decision follow-through - including defining a problem, identifying different alternatives, selecting, and implementing the best alternative, and evaluating results to success criteria.

  • Understands and suggests improvements to full-lifecycle product management. Is proficient with product definition, prioritization cross-functionally and through the SDLC process.

  • Contributes to major departmental goals and objectives.

  • Informally coaches lower-level employees.

  • Highly detail oriented and able to manage a large number of tasks from multiple requestors simultaneously.

Minimum Qualifications

  • 3-6 years in product management role

  • Bachelor’s degree required (Computer Science or Business Administration preferred)

Preferred Qualifications

  • Experience in cybersecurity

  • Master’s in Business Administration

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

  • Equity for all employees

  • Bonus or commission pay based on role

  • Flexible time off, paid volunteer days and paid parental leave

  • 401k match

  • Medical, Dental, and Vision insurance

  • Health Savings and Flexible Spending Agreement

  • Voluntary Legal Insurance

  • Training and career development programs

Security Requirements

  • Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

  • Background checks are required for this position.

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.