Business Systems Manager - Revenue Systems Operations
Ready to further your career in the fast-paced, exciting world of cyber security?
Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.
Our mission is simple: End Cyber Risk. We’re looking for a Business Systems Manager to be a part of making this happen.
Location: HQ - Eden Prairie, Minnesota, USA (Hybrid role)
About the Role
The Business Systems Manager is an IT professional that works with internal and
external stakeholders to understand, document, facilitate, and configure business
Liaise with internal and external stakeholders to understand, document, facilitate, and configure business systems and process improvements under the direction of Business Operations Leadership.
Ability to identify issues and solutions to make business process improvements for sales and operations teams
Build a strong understanding of integrations between assigned business tools and the overall ecosystem.
Assist with user access, roles, user acceptance testing, release cycle, and production support as needed by teams.
Serve as the business systems point of contact for assigned business stakeholders and Sales Operations team.
Provide industry best practice recommendations for business systems related process and configuration.
Collaborate cross-functionally to effectively elicit and document requirements while determining business value, project scope, and success metrics
Lead efforts to identify process improvement opportunities, create process flows, and match technology solutions with process
Develop business process expertise; prioritize changes that strike a balance between strategic objectives and tactical needs
Lead evaluations, prepare recommendations, and implement technology solutions to achieve business objectives
Partner with development teams to transform requirements into a technical solution that meets maintenance, data integrity and security standards
Provide training and change management leadership to user groups as needed on process & tool changes
Manage a working list of projects and concurrently work the projects from concept to completion.
Manage and maintain project plans to execute the pipeline of projects in the most efficient manner possible.
Partner with external software vendors for new applications. Manage relationships with existing vendors.
Who You Are
Strong desire to work both in design and on ‘hands-on’ supporting role with implementation resources in the delivery of technology solutions.
Excellent analytical, abstract reasoning skills, and organizational skills.
Excellent communication skills – the ability to talk about Salesforce and other tools in the business context, without shying away from more technical topics.
Ability to multi-task and adapt to a fast-paced environment.
Strong collaboration skills
Ability to multi-task and adapt to a fast-paced environment
Self-starting attitude and approach
Proven ability to work autonomously
3-5 years experience with Business Systems related to Revenue Systems Operations
Strong Project Management and Business Analysis background
Strong Technical Knowledge related to data, integrations, and business applications
Working knowledge of Corporate Business Systems (ie. Salesforce, NetSuite, Gainsight, etc)
Working knowledge of Business Operations practices (ie. Quote to Cash, Opportunity Management)
Less than 10% Travel to include potential international travel
Bachelor's degree or equivalent experience
About Arctic Wolf
At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages, including:
Equity for all employees
Bonus or commission pay based on role
Flexible time off, paid volunteer days and paid parental leave
Medical, Dental, and Vision insurance
Health Savings and Flexible Spending Agreement
Voluntary Legal Insurance
Training and career development programs
Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.