IT Applications Administrator

Arctic Wolf

Arctic Wolf

IT
Multiple locations
Posted on Saturday, December 9, 2023

Ready to further your career in the fast-paced, exciting world of cyber security?

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for an IT Applications Administrator to be a part of making this happen.

Location: HQ - Eden Prairie, Minnesota, USA (Hybrid role)

About the Role

The IT Applications Administrator is responsible for onboarding new applications and integrating these applications with IT Systems. The role will administer enterprise SaaS applications and work closely with end-users to understand their requirements in support of approved software.

Responsibilities

  • Integrate SaaS applications with an Identity Provider

  • Support numerous enterprise applications that are utilized by internal staff

  • Manage secure access to applications

  • Build and document access profiles according to departmental, team, and organizational needs

  • Work within the IT team and other parts of the organization to make recommendations for changes, processes, and configurations based on operational needs

  • Assist IT with identifying opportunities for automation, and automate your work as much as possible

  • Provide operational support for the IT Service Desk and serve as the primary resource for application escalations

  • Liaise with internal stakeholders and software vendors to understand, document, facilitate, and configure enterprise systems and process improvements in support of end-users

  • Build a strong understanding of integrations between assigned enterprise tools and the overall ecosystem

  • Configure user access and roles for enterprise applications

  • Create knowledge base articles

  • Participate in a limited on call rotation

  • Any other responsibilities assigned by your manager.

  • Typically 10% or less of business travel.

Who You Are

  • Advanced SaaS administration knowledge

  • Expertise in creating reports and deciphering data

  • Understanding of security, governance and compliance requirements

  • Fluency with IAM concepts, and cloud-based applications

  • Effective communicator with technical peers and non-technical stakeholders

  • Excellent analytical and abstract reasoning skills

  • Aptitude for learning many areas of the business and ability to understand user requirements, and ability to bridge the gap between system constraints and business need

Minimum Qualifications

  • 3 years related experience or equivalent combination of education and experience

  • 1+ years audit and compliance experience

  • Familiarity with automated application management tools

  • Strong problem-solving skills with accuracy and attention to detail Maintaining the upkeep, configurations, and reliable operations of multiple applications

Preferred Qualifications

  • Administration experience with enterprise tools such as: Okta, Slack, Zoom, Egnyte, GitHub, ITSM, PagerDuty

  • API experience

  • Experience supporting MacOS software

  • ITIL Concepts, such as Change Management

  • ServiceNow experience

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

  • Equity for all employees

  • Bonus or commission pay based on role

  • Flexible time off, paid volunteer days and paid parental leave

  • 401k match

  • Medical, Dental, and Vision insurance

  • Health Savings and Flexible Spending Agreement

  • Voluntary Legal Insurance

  • Training and career development programs

Security Requirements

  • Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

  • Background checks are required for this position.

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.