Senior IT Infrastructure Administrator
Ready to further your career in the fast-paced, exciting world of cyber security?
Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.
Our mission is simple: End Cyber Risk. We’re looking for a Senior IT Infrastructure Administrator to be a part of making this happen.
Location: Kitchener-Waterloo, Ontario, Canada (Hybrid - 3 days a week in office)
About the Role
The Senior IT Network Infrastructure Administrator is responsible for the security and daily administration of internal core data networks and corporate technology infrastructure.
Participate in corporate network infrastructure administration
Triage incidents and requests for the network infrastructure team
Configure and support office technology including conference room technology, Zoom rooms, dashboards, iPad room schedulers, intercom devices, etc.
Configure and support network infrastructure including UPS systems, wireless access points, firewalls and switches
Participate in a network infrastructure on-call support rotation
Maintain and support network connectivity across various global locations
Plan, implement, and support projects for IT and other internal groups (E.g., Firewall upgrades, certificate management, network monitoring, hardware/software installations and new office build projects)
Document and diagram networks and systems, configurations, and changes
Triage, respond and manage IT service requests in a timely fashion including those related to IT infrastructure, cloud systems and corporate network connectivity
Provide escalation support for the IT helpdesk and IT network team
Perform network security, capacity and stability monitoring and respond to alerts
Collaborate virtually and in-person with team members across North America and around the world
Attend trainings, seminars, or webinars relevant to job role to enhance current knowledge and skill
Adaptable to changing business needs and requirements as the company evolves
Who You Are
General networking, security, and infrastructure fundamentals
Experience configuring firewall rules and switch ports on enterprise network hardware such as Cisco, Palo Alto and Juniper
Experience planning, configuring, installing, maintaining, and troubleshooting enterprise IT network systems
Understanding of technology and alignment with customer requirements including Wi-Fi infrastructure, cellular and VPN connectivity, authentication protocols, government compliance, and enterprise application integration
Familiar with the DevOps processes and Agile methodology
5 years of experience as a Network Administrator, Network Engineer, IT Consultant, or similar role
Advanced Linux /shell scripting knowledge
Knowledge in system troubleshooting and IT network security
Excellent interpersonal, written, and verbal communication skills with the ability to communicate technical and non-technical messages to all levels of staff
Self-motivated, with keen attention to detail and excellent judgment
Experience with AWS, virtual private cloud environments
Experience with automation tools such as Ansible or other configuration automation tools
BSc/BA in Computer Science or Information Technology
2+ years of experience with Juniper Junos® OS
2+ years of customer service experience
Experience with SASE tools and managing cloud based firewalls
Experience managing BIND or other DNS servers
Experience with Infoblox, BlueCat or other DNS, DHCP, and IP Address Management tools
Experience designing a highly available multi-region cloud environment
Experience with scripting languages and using Bash, Python, Perl, Git, and other DevOps tools
Experience using ServiceNow or other IT Service Management tools
Experience using Scrum framework and Agile methodology
Project Management Certification
About Arctic Wolf
At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages, including:
Equity for all employees
Bonus or commission pay based on role
Flexible time off, paid volunteer days and paid parental leave
Medical, Dental, and Vision insurance
Health Savings and Flexible Spending Agreement
Voluntary Legal Insurance
Training and career development programs
Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.