Senior Sales Engineer - Customer Success
Ready to further your career in the fast-paced, exciting world of cyber security?
About Us The unicorn company Arctic Wolf was founded in the USA in 2012 and is a leader in security operations in an exciting and fast-growing industry - cybersecurity. Our commitment to customer and employee satisfaction, combined with a stable track record characterized by doubling our sales and employee numbers for five consecutive years, have made us an industry leader. In April 2021, we decided to expand globally with the goal of providing companies worldwide with first-class protection. Arctic Wolf is therefore a global leader in security operations, delivering the first cloud-native security operations platform to end cyber risk. Powered by threat telemetry spanning endpoint, network, and cloud sources, the Arctic Wolf® Security Operations Cloud ingests and analyses trillions of security events each week to enable critical outcomes for most security use cases. The Arctic Wolf® Platform delivers automated threat detection and response at scale and empowers organisations of any size to stand up world-class security operations with the push of a button.
Our mission is simple! End cyber risk!
Position Overview and Objective
The Customer Success Senior Sales Engineer is responsible for working alongside Customer Success Managers and Security Services to help support, evangelise, design, propose, and review currently deployed and additional Arctic Wolf Solutions to help demonstrate the business value for customers.
Primary Responsibilities and Duties
Provide technical expertise in the form of presentations, demos, and dialog that educates and drives the Arctic Wolf value proposition for cross-sell and upsell to existing customers.
Be an active participant in discovery conversations with existing customers to understand their needs and validate alignment with currently deployed and additional Arctic Wolf solutions.
Thoroughly understand and document customer environments including security tooling, network design, authentication, and cloud services.
Effectively demonstrate key differentiators by understanding the competitive landscape.
Help foster a culture of knowledge sharing by taking lead and being a highly active participant in communication channels such as Slack, team meetings, and broader enablement efforts.
Volunteer for and execute upon company or team-wide initiatives such as process improvement, training, content creation, etc
Mentor new hires in a variety of domains including technical knowledge transfer, demo and presentation best practices, and sales processes.
In depth knowledge of infrastructure components including; Networking, Identity Management, Cloud Services, Virtualization and OS Windows/Linux/Mac.
Technical understanding of security tools and strategies. E.g., security frameworks, security operations, incident response, SIEM, XDR, EDR/EPP, IPS/IDS/NDR, etc.
Ability to articulate and demonstrate the business application and value of the Arctic Wolf technology to all audiences, ranging from technical to executive-level decision makers
Excellent written, verbal, presentation, time management, and attention to detail
Understanding of the entire sales process from qualification to closure through the channel partner experience, with the ability to manage via SFDC and other tools
Business Application Experience (e.g., Salesforce, M365/Office)
Ability to publicly speak on behalf of Arctic Wolf in larger forums like tradeshows, webinars, channel enablement sessions.
Experience in modern application deployment technologies including container and cloud based models.
Minimum of 3 years in a customer-facing role, preferably in a sales engineering capacity or consulting role focused on security solutions
Minimum of 5 years supporting, delivering, or designing enterprise IT systems, security focused systems desired
CISSP, GCIH, CISA, CISM or other security focused certification(s)
3 years supporting, delivering, or designing enterprise IT systems with a security focus
Demonstrated overachievement consistently in previous sales engineering role(s)
Our values: At Arctic Wolf, we cultivate a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures and ideas to make our teams even stronger as we grow globally. We were named one of the 50 most innovative companies in the world (Fast Company) - and the second most innovative security company. Other awards include Top Workplace USA, Best Places to Work - USA, Great Place to Work - Canada and of course Kununu "Top Company" in Germany. Arctic Wolf is an equal opportunity employer and we consider applicants for employment without regard to race, color, religion, gender, orientation, national origin, age, disability or genetics. Arctic Wolf is committed to creating a welcoming, accessible, respectful and inclusive environment that provides equal access and participation for people with disabilities. Therefore, we strive to make our entire employee experience as accessible as possible and, wherever possible, provide necessary accommodations to applicants and employees with disabilities and/or other specific needs. Come and join our pack during this exciting time of rapid growth, where every employee makes a difference, contributions are recognised and many exciting development opportunities arise. Have we sparked your interest? Then send us your CV and also your references.
Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.