Director, Product - MSP

Arctic Wolf

Arctic Wolf

Remote · United States
Posted on Saturday, February 3, 2024

Ready to further your career in the fast-paced, exciting world of cyber security?

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Director, Product - MSP

to be part of making this happen.

Position Overview

The Director of Product - MSP will have an opportunity to imagine, create, and drive the MSP products and services practically from green field. You will work with every group and department – from architecture and engineering to Sales, SE, Finance, Marketing, Business, MSP channel and communities, and internal consumers across all layers of platform, services, and features. You will need to organize your roadmap to deliver value, with quality and integrity, in small-ish, frequent, and incremental releases, based on collected requirements and their priority, architecture and optimizations, engineering assessment and input, and your own metrics, KPIs, and success criteria.

If you are starting to see the sheer breadth and depth of this endeavor, and you are feeling just a bit afraid or slightly uncertain – that’s good! The right person for this job will be honest, transparent, kind, fast learner, hardworking, and humble; willing to learn new things, try different methods, think outside the box, be part of the solution.

Primary Responsibilities and Duties

  • Create a vision and strategic roadmap for the MSP initiative. Present and socialize across key stakeholders to get validation and buy-in.

  • Work with Architects and Engineering leads of various groups to phase the execution plan to deliver value as quickly as possible without sacrificing quality or incurring tech debt.

  • Work with customers and internal consumers to understand the problems they are solving and their workflows, and adjust features, and/or order of deliverables and milestones so that our solution truly solves their root cause issues.

  • Manage, coach, and mentor more junior PMs and others to help them define their vision of success and achieve it.

To succeed in this role, you’ll need:

  • Product Management experience, preferably on Platforms (8+ years)

  • Knowledge and experience in cloud tech stacks and software, from ideation to EOL

  • Knowledge of and experience in Cyber Security space (5+ years)

  • Understanding of Channel Sales, MSP and MSSP workflows and operations

  • Ability to group and frame requests into generic requirements.

  • Experience working with Data and Software Architects, multiple engineering teams, Marketing, Deployment, etc.

  • Experience working with Sales and CSM organizations

  • Understanding of pricing, licensing, packaging, quotas, retention periods, etc.

  • BA/BS degree

  • Desire and willingness to learn

  • People Management and Mentoring Experience

  • Excellent communication skills – at all organization levels

  • Must be able to travel up to 25%

If you are creative and highly organized (yes, it is possible, please keep reading!), a motivated self–starter, thrive in a highly energized atmosphere (aka something is always happening, and it’s usually quite loud), like to solve complex and interesting problems, don’t ever want to be bored at work, can speak engineer (and C-suite), and want to learn something new and significant every day, then come join us at Arctic Wolf Networks!

About Arctic Wolf:

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

  • Equity for all employees

  • Bonus or commission pay based on role

  • Flexible time off, paid volunteer days and paid parental leave

  • 401k match

  • Medical, Dental, and Vision insurance

  • Health Savings and Flexible Spending Agreement

  • Voluntary Legal Insurance

  • Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing

Security Requirements:

  • Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

  • Background checks are required for this position.

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.