Customer Success Manager - Managed Security Awareness

Arctic Wolf

Arctic Wolf

Customer Service, Sales & Business Development
Eden Prairie, MN, USA
Posted on Tuesday, June 11, 2024

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a customer success manager to be part of making this/that happen.

The ideal candidate will possess strong communication skills, be a strong negotiator and have experience working with customers to meet their needs and drive growth.

Responsibilities:

  • Managing a set of customers who are primarily utilizing Arctic Wolf’s Managed Security Awareness solution
  • Achieving renewal and expansion targets through consultative selling techniques
  • Listening to customers and providing feedback to the business
  • Ensuring customer satisfaction and delivery of account reviews
  • Identifying opportunities to upsell to existing customers by positioning additional service offerings
  • Effectively negotiating transactions and developing plans for future growth, including leveraging solid domain and product knowledge to facilitate interest in Arctic Wolf expansion.
  • Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible.
  • Creating and managing automated processes to effectively forecast and communicate at-risk customers.
  • Working in a highly trusting and transparent team environment

Required Skills and Experience:

  • 1+ years of demonstrated success in a sales role, preferably in a technology organization.
  • Business development, lead generation, and outbound calling experience strongly desired
  • The ability to be flexible and work collaboratively with many stakeholders in a rapidly changing environment is required
  • Bachelor’s degree, or combination of education and relevant experience
  • Aptitude for technology, knowledge of spreadsheet and Salesforce utilization
  • Fanatical devotion to customer service, business quality, and data security
  • The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment.
  • Excellent organizational skills and written/oral communication skills
  • This position is based in our Eden Prairie, MN office and will require team members work from our corporate office
  • Up to 25% travel may be required
  • Passport required

Preferred Skills:

  • Knowledge of and/or experience with a CRM or content management tracking system
  • Excellent verbal and written communication skills working in a professional environment
  • Strong collaboration and team building skills
  • Ability to collaborate, interpret and communicate initiatives quickly and with confidence

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

· Equity for all employees

· Bonus or commission pay based on role

· Flexible time off, paid volunteer days and paid parental leave

· 401k match

· Medical, Dental, and Vision insurance

· Health Savings and Flexible Spending Agreement

· Voluntary Legal Insurance

· Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

Security Requirements

· Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

· Background checks are required for this position.