Customer Success Manager
Attio
Administration
New York, NY, USA
Posted on Nov 29, 2024
Customer Success Manager
Own relationships, health, renewal, and upsell motions across Attio’s top accounts
Location: New York
Salary range: $125k - $165k OTE [80/20 split]
Equity
What is Attio?
CRMs are at the center of the software stack for millions of businesses. They're ubiquitous and totally essential, yet current products are completely archaic, unloved and in massive need of overhaul.
This is software that millions of people use for hours and hours a day – and a $50 billion category – yet you probably can't think of a single awesome piece of software in this space.
Attio is changing that. We’re building a radically new type of CRM that is incredibly flexible and as powerful as the most advanced CRM data models, but also as intuitive, delightful and collaborative as today’s best software.
Attio is the CRM of the future: a living, breathing platform that connects with a customer’s GTM stack and evolves with them as they grow – from zero to IPO and beyond.
Why is this role important?
As a Customer Success Manager at Attio you will own the ongoing relationship ownership, health, renewal, and upsell motions across Attio’s top accounts.
We are particularly interested in hearing from candidates who have:
5+ of relevant professional experience, of which 3+ were in a CS or Account management role
A passion for technology and experience coaching and consulting customers on getting the most out of a complex software product
Experience building programs in addition to having strong customer relationship skills.
Experience at early or growth stage startups
What is it like to work at Attio?
Attio employees are currently based in the US and Europe. We are all trusted to produce high quality work in the environment that works best for us.
Attio is for people who own their role, learn quickly, are endlessly curious and find happiness in delivering consistently brilliant outcomes that push the company forward. We love to work with people who are passionate about working this way and will do whatever it takes to get things done.
Kindness is evident in how we work and there is a high level of respect across the team thanks to working hard. This allows us all to challenge ideas, be independent and attract world class talent to join us.
What are the role requirements?
In this role, you will be expected to:
Design and execute strategies to monitor health, and drive adoption, retention, and up-sell in our Tier 1 (Top 50) and Tier 2 (Top 500) customers
Quarterback success plans for Tier 1 accounts
Build low-touch scaled programs for tier 2 accounts using channels like email, workshops/webinars, office hours, and community programs
Collaborate with SE, post sale, and Support teams to create content for scaled programs
Collaborate with marketing and product on brand and activation content
What does the hiring process look like?
We respond to applicants before the end of each week and within 24 hours of each interview, we will request and share feedback at every stage.
Applicants can expect the following:
Introductory phone call ~ 30 minutes
Customer Relationships + Internal collaboration ~ 30 minutes
Solutioning ~ 45 minutes
Programs and Strategy ~ 45 minutes
Offer stage
A lot of our interviews are enabled through self-scheduling but we are always on hand to speak to you or answer questions throughout the process. At the offer stage, you may want to speak to more of the team, see a demo or have other suggestions for us.
Everyone who completes at least one of the above stages will be asked to provide feedback on the overall process and offered some help on their career if it's not joining Attio at this time.
What will an offer consist of?
A competitive salary of between $125,000 to $165,000 OTE [80/20 split]
Equity in an early-stage tech company on an incredible trajectory
Private Healthcare
Remote working and flexibility
Apple hardware and a budget for desk amenities
25 days plus local holidays
Regular team events in London
Team off-site in fun places! (We've been to Barcelona, Lisbon and Malta so far)
Enhanced parental leave
ALT