Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.
Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.
In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.
Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.
Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.
- Aim for Understanding
- Be All In
- Bring Your Whole Self
- Lean Into Discomfort
- Put Members First
About our Team:
We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.
About the Role:
In this role, you will lead Cityblock’s outreach strategy and execution in your market. You will manage the team responsible for locating and engaging the thousands of members assigned to Cityblock, who often face economic and social challenges in addition to having mental and physical health needs. The primary methods of doing this currently are via phone calls, network building, and in-community work.
You will directly manage a large (10+) team of Outreach Leads and Specialists, each of whom are expected to make hundreds of calls and site visits each week. You’ll work to ensure these contacts are consistently empathetic, persuasive and efficient. You’ll also represent Cityblock externally, building relationships with health and social care partners in the community who can support our member engagement. You’ll also work extensively within Cityblock, representing your organization to Cityblock’s leaders in its NYC-based headquarters, and as a key member of the market leadership team.
Cityblock is a fast-growing startup, which means that the company will look to you not just to continue business-as-usual, but to aggressively improve and innovate on existing practices. You will constantly be reinventing the way that your team operates to ensure that it can succeed as it grows rapidly.
Requirements for the Role:
- You have 3+ years of experience managing large (10+) sales/engagement teams, including hiring and ongoing performance management
- You have experience with community outreach, especially with difficult-to-reach individuals
- You take full accountability for, and are highly driven toward achieving weekly and monthly performance targets. You can motivate a team to be as driven as you are.
- You have extensive experience using member, customer and performance data to improve your and your team’s efforts
- You excel at empathy and human interactions, and want to improve the health of individuals and whole communities.
- You are an independent self-starter and a strategic thinker who is eager to impart your experience your team
- You are excited about how technology can support your work and help drive the ongoing evaluation toward new, better, care.
What We’d Like From You:
- A resume and/or LinkedIn profile
Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.
Medical Clearance (for Member-Facing Roles):
You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.
Covid 19 Update - Please Read:
Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.
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