Senior Associate, Practice Operations - NC (Fayetteville)

Cityblock Health

Cityblock Health

Fayetteville, NC, USA
Posted on Tuesday, April 16, 2024

#communityhealth #healthcare

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

  • Aim for Understanding
  • Be All In
  • Bring Your Whole Self
  • Lean Into Discomfort
  • Put Members First

About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

In this role, you will be a part of a cohort of staff providing direct services to members, who face economic and social challenges in addition to having mental and physical health needs, through our innovative care model.

Reporting to the Hub Operations Manager, (HOM) the Senior Hub Operations Associate is a key member of the Cityblock care team and plays an integral role in defining and delivering a state-of-the-art experience to Cityblock members. Senior HOAs act not only as the essential point of contact in our clinical hubs, but also play a vital role in the overall flow of the hub. Duties include managing vendor relationships and facilities management. Other duties include coordinating provider support, community-based programming in the hub and tracking member activity using both Epic and Commons, Cityblock’s proprietary care facilitation system. The Senior HOA ensures that, regardless of the circumstances, members are treated with respect and dignity, and always feel at home and the hub has what it needs to operate optimally for member experience.

You will:

  • Be the onsite resource at the Highpoint Cityblock Hub, a clinical environment for our care team members. Working alongside the care teams you will support member needs by collaborating with external partners to address member’s social determinants of health.
  • Identify operational gaps with a solution in mind
  • Manage Commons driven reports for HOM
  • Orchestrate an excellent member experience at the Hub by ensuring routine day to day operations in partnership with the HOM.
  • Provider and hub team onboarding — SHOA
  • Manage (review and distribute) incoming hub faxes
  • Additional job related functions, as necessary
  • Address operational issues as they arise, and collaborate with the HOM
  • Oversee assigned team members, fostering an environment of open communication
  • Oversee and ensure effective use of technology and applications, including the EHR, Commons, and other tools used to support operations
  • Collaborate with HOM on staff scheduling needs.
  • Comply with environmental requirements, including equipment maintenance– SHOA
  • Provide coverage for the Medical Assistants as needed to maintain steady operations – COA
  • Assist the HOM with monitoring real-time member experience feedback.
  • Assist the HOM with ad hoc requests and tasks as needed.

Requirements for the Role:

  • Bachelor's degree preferred
  • Must have a minimum of 3-5 years of operational support work
  • Experience in the medical
  • Able to thrive in a fast paced environment and process and policies may change frequently

What We’d Like From You:

  • A resume and/or LinkedIn profile

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.


We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.