Redpoint

Job Description:

About the Role:

The Mobile Integrated Care team radically improves healthcare for individuals by providing access to compassionate providers, without barriers, in the community where the member lives. With the goal of delivering the right care, at the right time, and in the right place. Often avoiding hospitalizations or connecting the member to longitudinal care. The Manager, Community Care will play a vital role in delivering this model of care by making sure the clinicians seeing members are well equipped, operationally ready, certified, trained, and effective..

Responsibilities

• Maintain a cost effective operation that drives down total cost of care through execution of all MIC service lines within the market

• Track and report key performance metrics. Identify performance gaps and create solutions to meet performance goals.

• Liaise with market leaders and foster a collaborative working relationship with stakeholders

• Maintain a full workforce of motivated and effective team members

• Work closely with VUC to identify:

  • Service offerings, limitations, opportunities, volume, clinical issues

• Conduct regular meetings and present operational and clinical updates to:

  • Market leaders

  • MIC leadership & partners

  • Field Staff

• Hold regular 1:1s with all field staff

  • Assign goals, plan strategically for employee success

  • Identify improvement opportunities

  • Highlight achievements and identify growth opportunities

  • Review field personnel KPI’s

    • Licensing/certification, Attendance, Documentation, Equipment, clinical feedback

• Optimize daily schedules to reduce travel, redundancy, mitigate conflicts, call outs, late additions and special requests.

• Perform payroll, keep close watch of employee hours, overtime, PTO use

• CQI/QC Activities

  • Review Athena and Commons notes for accuracy and compliance:

    • Written consent

    • ED@Home clinical workflow (NEWS/911 Activation)

    • Documentation of written notes, completion of orders, assignment of tasks, billing codes and note closure.

    • Flag cases for clinical review by the MIC medical director or their designee

• Manage a schedule:

  • Employee assignments, geography, workforce distribution, workforce interruptions, staffing models, future planning.

• Onboard new employees:

  • Train on clinical competencies

  • Track Docebo learning

  • Create 4 week field training plan with preceptors

  • Equipment and vehicle assignments

• Create and manage inventory tracking systems including all supplies kept in the office and out in the field.

  • Track and manager employee inventory holding accountability for equipment and medication management

  • Track preventative equipment maintenance and establish accounts with vendors to service equipment

• Work with Human Resources/ SBP to:

  • Create employee performance improvement plans

  • Off board employees

  • Hire new employees

    • Getting approval for all new FTE positions

    • Post, interview and hire candidates aligned with Cityblock values

• Outreach:

  • Strategize with Outreach Services to utilize MIC field teams in the outreach process

  • Work with the TOC team to reach hard to reach members using MIC outreach

  • Work with care teams within the market to outreach high utilizers, lost to care, disengage, and high risk/stratified members

• Vehicle Management

  • Manage a fleet of vehicles keeping them in operationally ready

  • Serviced, equipped, and well maintained

  • Account for miles, fuel expenditure, use and signs of misuse or abuse

• Project management

  • Manage market and central operations projects either self initiated or as assigned.

  • Track progress, align with stakeholders, create transparent work progress, deliver within stated timelines. Monitor effectiveness.

    • Training other managers, market partners, field employees, and leadership

• Clinical Responsibilities: The CCM, Manager of Community Care is the principal clinical authority for field operations in the market and must be well versed in all clinical offerings and limitations. Including medications, treatments, scopes of practice, relevant local laws and protocols, and treatment modalities. As well as be a clinical innovator, identifying gaps that could be closed with new services, medications, treatments or workflows.

  • Perform 3 clinical shifts per work month (20 days) to equal 15% clinical time

• Is proficient to the level of being able to teach the following:

  • IV Placement, infusions, PICC line access

  • General phlebotomy in hard to access and pediatric populations

  • Medication Administration - Indications, contraindications, common doses and routes, side effects, reversal agents

  • Point of care tests

  • COVID/FLU, Strep, Urine DIp/TOX, HCG, Wound culturing, Glucose

  • Physical examinations

  • Neuro exams

  • LAI administration

  • Treatment for all local protocolized diseases such as CHF, COPD, Sepsis, arrhythmia, allergic reactions, etc..

  • Can read and interpret EKG’s and rhythm strips including identifying STEMI

  • Identify all major structures in an ENT exam

  • Skilled at using a video otoscope

  • Gives clear and concise verbal reports in a SBAR or similar format

  • Is an expert at using the NEWS score in an integrated model of care following Cityblocks ED@home clinical workflow.

  • Experience in non-traditional healthcare roles

  • Remove sutures

  • Irrigate ear canal after otoscopic exam

  • Troubleshoot foley catheters

  • Perform CPR as a BLS provider

  • Operate a motor vehicle in a safe manner

  • Read a map and use GPS

  • Experienced with talking to members about difficult medical topics such as end of life care, diseases, behavioral health, substance use, and social determinants of health.

Skills Required

• Systems:

  • Proficient in the Google suite of products including Docs, sheets, slides

  • Proficient in MS Office products, Word, Excel, Powerpoint

• Data Analysis:

  • Able to understand the relationship between data and operations, running reports on all market activities and how individual, group, and collaborative efforts affect outcome.

• Operations Management:

  • Is an excellent resource manager with experience in workforce utilization, planning growth markets, building infrastructure remotely, training a workforce remotely.

  • Has excellent analytical abilities that can be applied to real life applications

• Computer:

  • Can learn new software and hardware applications in a rapidly changing environment

Competencies

• Leadership:

  • Has experience managing a diverse workforce of healthcare clinicians

• Management:

  • Experience with emphasis on non-traditional and geographically dispersed workforce, managing via remote.

  • Is experienced working with all levels of healthcare clinicians including physicians, behavioral health professionals, nurses, PA’s, NP’s, MA, EMTs, Paramedics and LPNs.

• Problem Solving:

  • Can create sustainable solutions to common problems and be dynamic in approach and application of problem solving.

• Collaboration:

  • Work with market leaders, VUC, CTC, and other department leaders, care teams and providers

• Operational Effectiveness:

  • Can show effectiveness with having data supportive of high utilization, high completion rates, low cancellation rates related to MIC.

• Decision Making:

  • Has experience and strategy for decision making and can provide examples of practical application.

• Interpersonal Effectiveness:

  • Is friendly and cordial. Easy to collaborate with, listen and respect all viewpoints even if they are not agreeable. Acts in the best interest of the company, employees, and members.

Job Requirements

• Education:

  • Minimum Education: High School Diploma, some college

  • Ideal Education: Bachelor's degree or higher

• Specialty Area:

  • non-traditional paramedic roles. Community Paramedicine, Critical Care, Flight Paramedic, clinic or healthcare system based

• Years of experience as a Paramedic:

  • 5+ Years

  • Years of experience as a manager: 2+ Years

• Clinical Education:

  • Paramedic Program

• Certifications:

  • Paramedic certification in state where operating clinically

  • BLS CPR

  • Good to have: ACLS, PALS, AMLS, PHTLS, GEMS

    • Certified Community Paramedic (CP-C) with the IBSC within 1 year

• Valid state driver's license without restrictions

• Travel Requirements:

  • Required to travel as needed for the role. Including off-site department meetings and within market to member homes, hubs,

• Physical Requirements:

  • Climb stairs with 40 lb pack

  • Walk long distances from parking spot to visit address

  • Kneel, stoop, lean over for extended periods of time

  • Sit and ride in a vehicle for extended periods of time

  • Donning and doffing of PPE

  • Wear a N95 for extended periods of time

  • Good hand eye coordination to perform clinical skills

  • Able to see, hear, and smell to perform physical exams

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.