Redpoint

Job Description:

About the Role
As a Telephonic Outreach Specialist, you are responsible for virtually connecting with members who are eligible for Cityblock services, and engaging with them around their needs. This initial series of conversations with members begin the intake process, and are the stepping-off point from which a member is connected to a Community Health Partner to develop a long-term relationship. Until this connection is fully made, you are the member’s point person, available and accessible to assist with whatever may be needed, to troubleshoot, to educate, and to be a listening ear. You work alongside, and are supported by, each member’s care team.

Responsibilities

• Providing telephonic/virtual outreach and engagement services for each eligible member.

• Leveraging available data from Commons to learn more about potential members and inform your outreach processes.

• Reviewing pre-populated demographic information and documenting accurate information and emergency contacts within Commons.

• Collecting verbal and written consent for eligible members.

• Initiating the intake process and handoff to the care team.

• Engaging and fostering trust quickly with members, acting as the face of Cityblock and the key point-of-contact to assist members prior to full enrollment.

• Communicating urgent needs and other pertinent information to care teams.

• Going above and beyond to connect with patients and their partners in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

• Working daily within Commons to collect data, organize information, track tasks, monitor performance, and communicate with care team, members, and family members.

• Providing feedback to the product development team, and, over time, becoming part of a super-user group to assist in onboarding and supporting others

Requirements for the Role

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:

$19.95 - $29.84 Hourly

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.