Redpoint

Job Description:

The Central Scheduler is responsible for virtual outreach and engagement with Cityblock members to schedule appointments with our care teams. This role surfaces gaps in the workflows and identifies opportunities and solutions.

Responsibilities:

• Partners with market operators, hub directors and the Scheduling Lead to prioritize, organize, build, and ensure adoption of robust scheduling capabilities. Responsibilities include:

• Schedules appointments for new and existing members with their Cityblock care team, including appointments with a primary care provider, nurse, or other care team member

• Answers appointment related questions from members and our internal teams

• Documents all interactions with members in Commons and/or EHR

• Confirms appointments with members and ensures that they are prepared and informed of what to expect during their visit. This includes reviewing the technical requirements with members for video visits

• Resolves any appointment conflicts for our members by modifying appointments in the EHR, Commons, Traumasoft and other scheduling systems

Work Experience:

• 1 year in similar role

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.