Redpoint

ClickHouse’s Operations team is the central nervous system of the company. We ensure that the key processes, policies, and tools to keep the business running are in place, so that our stakeholders can focus on building, selling, and supporting our product.

Responsibilities Include:

• Business systems expertise:
• Research and enable either native API functionality or utilize our integrations’ platform (Mulesoft or equivalent) to allow us to share data across platforms in a secure, scalable way
• Develop a monitoring suite and incident management around our APIs and portals to ensure we’re keeping the lights on
• Partner with our GTM and Operations’ team members to identify areas for business process automation (e.g., lead to cash process)
• Support our data warehousing initiatives by creating data snapshots, developing queries in ClickHouse, and connecting insights through to relevant BI platforms in partnership with our Cloud Analytics team
• IT operations support:
• Okta management in partnership with our Security team, including supporting users with SSO issues, creating group rules, and managing application assignments
• Internal IT helpdesk management, including GitHub ticket triage, prioritization, stakeholder management, accountability over resolution
• Software license management and provisioning, including ongoing maintenance of our Lumos tool (or equivalent), onboarding/offboarding employees
• System administration of other corporate IT assets on an as needed basis (e.g., Netsuite, Expensify)
• IT asset management, including managing our Bring Your Own Device (BYOD) process and refresh cycle process
• Partner with Finance and the VP of Operations on IT-related budgeting and procurement initiatives to identify potential efficiencies
• Customer first mindset when dealing with internal stakeholders, including business requirement gathering, refinement, and technical solution design.

Preferred Qualifications:

• Past experience building or managing APIs both directly (Python, Javascript) and via an integration/automation platform like Mulesoft.
• Past experience as an Okta admin with hands-on experience configuring Okta for a growing company.
• Past experience with IT Ops help desk management or, at a minimum, ticket triage
• Preferred experience with or desire to learn our IT /GTM tech stack (e.g., Salesforce (strongly desired)Lumos, m3ter, Stripe, Tackle).
• You have a high degree of comfort writing SQL queries and creating views in a data warehousing context.
• Preferred prior experience as a technology consultant or back office IT team at a fast growing start up
• Excellent communication skills
• Flexibility, accountability, and ability to simplify

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