Support Engineer

ClickHouse

ClickHouse

Customer Service
United States · Remote
Posted on Thursday, May 9, 2024

About ClickHouse

We are the company behind the popular open-source, high performance columnar OLAP database management system for real-time analytics. ClickHouse works 100-1000x faster than traditional approaches. By offering a true column-based DBMS, it allows for systems to generate reports from petabytes of raw data with sub-second latencies. With an amazing community already adopting our open-source technology, we are now embracing our journey in delivering Cloud first solutions to delight our customers.

With top adopters such as Lyft, Cisco, and eBay - not only do our products work at lightning speed, so do we.

We are an open and collaborative company. Our colleagues are curious, engaged and excited about what they do. If you want to work in an environment where you can learn, grow, be an agent of change and have your voice heard - then please read on!

We are currently hiring for this role in the United States. This is a remote position; it is not office-based.

We are currently growing our customer support team at ClickHouse who provides excellent service to our customers around the world. We hope to find you ready to take on a large variety of tasks related to our customers locally in North America as well as more regionally across EMEA and APJ. You will be owning a wide variety of tasks: from support tickets to community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll-up their sleeves and help us expand our global support presence!

What you will be doing:

  • Work closely with the Support Services team, Engineering, and Product Management to help define functionality required by users and customers
  • Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
  • Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers

And of course:

  • You will deliver excellent customer service as a front-line engineer and representative of ClickHouse. Our Support Engineers provide professional response, on call coverage, and guidance within the required Service Level Agreement ("SLA") on technical cases that are opened via a ticketing system, email, Slack, and/or phone
  • You will build strong, trusted relationships with colleagues, customers, and partners

What you will bring along:

  • Prior experience within a technical support organization
  • Technical breadth and depth in relevant subjects, for example: ClickHouse DBMS or similar OLAP or SQL databases, experience with Cloud/SaaS platforms, Linux/Unix experience, experience with Kubernetes and containers, System or Network Administration experience
  • Be present and available according to the scheduling and any onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment
  • Strong written and verbal communication skills
  • Experience in a customer-facing role that entailed pre- and post-sales support, solution or sales engineering, consulting, and/or training
  • A mindset of teamwork, global engagement, empathy, and solving challenging problems
  • A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet
  • Self-driven, curious, and eager to continuously learn and grow

Bonus points:

  • Demonstrated success in collaborating with software developers, product managers, account representatives, and a user Community to deliver an amazing user and customer experience
  • Passion for applying open-source software technology to massive data sets in order to solve complex questions and improve the world in which we live
New York Area / San Francisco Area - Salary Range
$112,000$167,000 USD
Washington State - Full Salary Range
$95,200$141,950 USD
General US Remote Salary Range
$95,200$141,950 USD
Los Angeles, CA / Washington, DC - Salary Range
$100,800$150,300 USD
Seattle, WA - Full Salary Range
$100,800$150,300 USD

Compensation

This role offers cash compensation and a stock options grant. For roles based in the United States, you can find above our typical starting salary ranges for this role, depending on your specific location.

The positioning of offers within a certain range depends on various factors, including: candidate experience, qualifications, skills, business requirements and geographical location.

If you have any questions or comments about compensation as a candidate, please get in touch with us at paytransparency@clickhouse.com.

Perks

  • Flexible work environment - ClickHouse is a distributed company offering remote-first work to all employees
  • Healthcare - Employer contributions towards your healthcare.
  • Equity in the company - Every new team member who joins our company receives stock options.
  • Time off - Flexible time off in the US, generous entitlement in all countries.
  • A $500 Home office setup if you’re a remote employee.
  • Employee-driven international mobility- we enable you to relocate internationally if you wish (within certain countries and timelines and subject to role requirements, time zones and work permit considerations)

Culture - We All Shape It

As part of our first 200 employees, you will be instrumental in shaping our culture.

We look for candidates who are:

  • Motivated by doing great work as part of a team :)
  • Open to learning from others and sharing with others
  • Team Players: helpful, resourceful, responsive
  • Respectful and see feedback as an opportunity to grow

Are you interested in finding out more about our culture? We are a one year old company therefore we are excited to be building it together at the moment. Our first 200 employees are the culture shapers of our future. Check out our blog posts or follow us on LinkedIn to find out more about what’s important to us, and to find out if you’d like to come and contribute to building our culture with us!

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