Senior Manager, Employee Relations

Collective Health

Collective Health

Lehi, UT, USA
Posted on Thursday, May 9, 2024

We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe it’s time for a new day in healthcare where as members we are informed and empowered to make the right care choices when the decisions are urgent and critical.

The employee experience team focuses on influencing the ways in which our people encounter Collective Health -how they feel, what they observe, their connections to the business and others - throughout their involvement with our organization. We seek to bring a human-centric, objective, equitable approach to all interactions, big and small.

Employee relations is an essential element of the broader employee experience, as a function dedicated to fostering a positive, trusting, and productive work environment. The Senior Manager, Employee Relations position will lead the employee relations function and will play a critical role in defining, scaling, and executing employee relations programs, as well as influencing individualized staff support experiences. This position will report into the Senior Manager, Employee Experience and will initially manage one Senior Employee Relations Specialist.

What you'll do:

  • Define employee relations initiatives and goals and champion them with internal partners and stakeholders
  • Develop partnerships and manage relationships with business leaders across the company
  • Analyze employee relations case and survey data to identify trends and recommend strategic interventions to strengthen manager effectiveness, reduce and mitigate repeating issue types, and improve the overall work environment
  • Establish regular insight reporting cadence to CPO, HRBPs, and other key executives
  • Investigate and recommend actions to resolve complex employee relations issues
  • Provide expert coaching and counseling to leaders managing the performance lifecycle, from expectation setting to performance improvement to termination where appropriate.
  • In partnership with Legal stakeholders, track changes in labor laws, regulations, and industry trends to ensure our employee relations practices and protocols align with applicable laws and best practices
  • Collaborate with Legal and People Team stakeholders to develop and implement people-related policies and procedures
  • Develop and deliver a training curriculum for people leaders that will enable managers of all experience levels to understand and proactively manage employee relations issues with fairness and consistency
  • Develop and execute on an ER knowledge management strategy, including both an internal team documentation framework and a company-wide resource center
  • Identify, manage, and monitor risks, proposing improvements and mitigation strategies
  • Own content and applicability of severance and separation agreements
  • Manage and coach Senior Employee Relations Specialist on cases and project work; with the opportunity to grow the team over time as the business scales
  • Participate in broader People Team initiatives

To be successful in this role, you'll need:

  • A bachelor’s degree in human resources, or a related field, or equivalent work experience
  • 10+ years of progressive experience, including leading Employee Relations or a related function; technology and contact center experience preferred
  • Experience partnering with legal teams and an in-depth understanding of US employment laws, regulations, policies, principles, concepts and practices
  • Demonstrated experience investigating complex employee relations issues
  • To be an effective relationship builder and communicator, with the ability to work collaboratively with multiple stakeholders to set objectives, influence outcomes, and make decisions
  • Experience building and leveraging data sets to look for and anticipate trends with the intent to influence programs and practices that create the best employee experience
  • A global outlook, building practices that apply across departments, locations, and working arrangements
  • The ability to conceptualize and implement programs at scale
  • Excellent communication skills - written, verbal, and interpersonal
  • Comfort operating in ambiguous situations
  • An orientation towards problem solving
  • SPHR preferred but not required

Pay Transparency Statement

This is a hybrid position based out of our offices: Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office three days per week (Plano, TX) or two days per week (all other locations). #LI-hybrid

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at

Lehi, UT Pay Range
$130,500$163,000 USD
Plano, TX Pay Range
$143,500$180,000 USD

About Collective Health

Collective Health is the leading health benefits platform that brings together medical, dental, vision, pharmacy, and program partners into an integrated solution that better enables employees and their families to understand, navigate, and pay for healthcare. By reducing the administrative lift of delivering health benefits, providing an intuitive member experience, and helping control costs and improve outcomes, the company guides employees toward healthier lives and companies toward healthier bottom lines.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact

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