User Researcher
Comun Banking
About Comun
Comun’s mission is to help Hispanic immigrants turn their hard work into upwards mobility — starting with financial services that enable the transition from cash to the digital economy.
We offer checking accounts that immigrants can open using more than 100+ IDs from Latin America; more than 90K locations across the country to deposit cash; international transfers at market leading rates to 17 countries in Latin America; and 24/7 bilingual customer support with <5 min SLA across email, chat and phone.
A year ago we launched our own banking infrastructure, resulting in 100x revenue growth and 4x growth of ARPU. We currently process over $1.5B in transaction volume on a yearly basis, and crossed $100M in annualized international transfers just six months after launching them.
We’ve raised $30M from Redpoint, Costanoa Ventures, and South Park Commons, among others. Most of our team comes from leading fintech companies like Brex and Nubank.
We believe immigrants are the ultimate entrepreneurs, carrying a relentless work ethic in search of a better future for their families. Comun exists to serve them throughout their journey.
Learn more at comun.app/nosotros
Article here
About the Role:
As the first User Researcher at Comun, you’ll play a critical role in shaping our understanding of the people we serve. You’ll work closely with product, design, and growth to bring the voice of our users into every decision we make. From uncovering insights that inform strategy to validating hypotheses and testing ideas before they ship, your work will ensure that our products truly meet the needs of our community.
At Comun, we dream of building the most beloved Spanish-first brand in the U.S., and that means deeply understanding—and designing for—our users every step of the way.
What you’ll do:
Partner with product, design, and growth to inform roadmaps, shape strategies, and inspire new ideas
Lead end-to-end research projects—across both exploratory and evaluative work—focused on user needs, behaviors, and pain points
Conduct generative research to uncover unmet needs and opportunities, and usability testing to refine experiences before launch
Synthesize findings into clear, actionable insights that move the team forward
Bring rigor to our understanding of our Spanish-speaking immigrant community and ensure we're solving the right problems
Help build scalable research practices that evolve with Comun as we grow
You are:
A native Spanish speaker with deep empathy for our community—comfortable chatting on WhatsApp, hopping on calls, or traveling for fieldwork
A strong communicator who can distill research into compelling stories and influence decision-making
An experienced researcher with a portfolio that spans both generative and evaluative studies
Comfortable working across a fast-paced product org—collaborating closely with PMs, designers, and marketers
Self-directed and resourceful, able to operate with autonomy and clarity
Obsessed with understanding users and passionate about building impactful, human-centered products
Requirements:
Based in Mexico City
5+ years of experience in User research/UX research/Design research, ideally within fast-moving product teams
Fluent in Spanish and proficient in English
Based in or willing to relocate to Mexico City; open to travel for research
Comfortable conducting qualitative research across various channels: in-person, phone, WhatsApp, Zoom, etc.
Experience with mixed-methods research, including usability testing, user interviews, surveys, field studies, and diary studies
Strong synthesis and storytelling skills—you make insights impossible to ignore
Nice to have:
Experience researching for fintech or mission-driven products
Familiarity with the U.S. Hispanic immigrant experience
Background in psychology, anthropology, sociology, or related fields
Team
We are a team of 35 based out of New York, coming from industry-leading companies like Brex, Nubank, Cruise, and Verkada. Over half of us are immigrants, and have experienced the problems we’re solving first hand. We value customer focus, high ambition, principled decision-making, and deep trust.
Full Time Employee Benefits
Competitive salary and generous equity
Medical, dental, and vision insurance
Gym Pass subscription
Daily office lunch in NYC Office
Paid parental leave
Flexible PTO
Remote-friendly when traveling
Company-wide offsites
401(k) for US employees
Visit to our NYC Office for remote team members
Visa sponsorship if applicable
Comun is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.