Solution Architect - US

Cyera

Cyera

IT
Remote
Posted on Saturday, February 24, 2024

Solution Architect - US

  • Solutions
  • Remote
  • Senior
  • Full-time

Description

Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security.

We are looking for a Solution Architect to join our fantastic team!

Responsibilities:

  • Lead Proof of Value engagements (POCs) by gathering requirements and implementing hands-on solutions - understand the client's use case, requirements, and expectations to design and build the solution architecture and oversee the execution of the solution.
  • Coordinate efforts with Field Sales, Customer Success, Product Management, R&D, and Marketing to address issues and escalation cases, ensuring alignment across the sales process.
  • Act as a key enabler for the sales team to close deals and collaborate effectively with other teams.
  • Become an expert in the platform and work closely with Product and Engineering to transform customer challenges into features and solutions.
  • Investigate and resolve complex customer issues and queries.
  • Establish yourself as a trusted advisor to prospects and customers, providing valuable insights and guidance.
  • Respond to Requests for Proposals (RFPs), Requests for Information (RFIs), and security questionnaires.
  • Offer technical and business-relevant feedback to Product Management based on field engagements, enhancing our value proposition to prospects and clients.
  • Understand the market landscape, competitive landscape, and our unique strengths and differentiators.
  • Collaborate closely with Account Executives (AEs) and Sales Engineers (SEs) throughout the sales process.
  • Identify customer needs comprehensively, anticipating their requirements and expectations.
  • Develop custom technical solutions and automation for pre-sales, post-sales, and internal use cases, promoting efficiency and effectiveness.

Requirements

  • Team player with a positive attitude and strong problem-solving abilities.
  • Strong customer focus, prioritizing customer satisfaction.
  • Prior experience collaborating with Development teams.
  • Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments.
  • Excellent communication skills, with the ability to convey knowledge effectively to prospects and customers.
  • Capability to work with both business and technical audiences, leading business requirement meetings, technical whiteboarding exercises, and coding/debugging sessions with clients.
  • Aptitude for translating technical needs when collaborating with Product and R&D teams.
  • Previous experience in customer-facing technical roles (e.g., Solutions Architect, Customer Success Engineer, Professional Services, Technical Support, Sales Engineer).
  • An entrepreneurial and problem-solving mindset, with experience in managing customer challenges and driving them to resolution.
  • Advantage: Technical Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Mathematics).