Chief of Staff - Americas
Deliverect
People & HR, Operations
Toronto, ON, Canada
Posted on Nov 28, 2024
Deliverect
As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionizing technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.
Your Impact:
We are seeking a highly motivated and experienced Chief of Staff to work in partnership with our Vice President in North America to drive revenue growth across the Americas Region. This critical role will be responsible for optimizing our revenue operations processes, driving cross-functional collaboration, and delivering actionable insights to fuel growth.
A Typical Day
- Data Consolidation and Analysis:
- Consolidate and analyze data from multiple sources to identify trends, opportunities, and areas for improvement.
- Conduct in-depth data analysis to uncover insights and support strategic decision-making.
- Process Improvement and Project Management:
- Identify and implement process improvements to optimize sales, marketing, account management and customer success operations.
- Lead cross-functional projects, such as sales enablement initiatives, marketing campaign optimizations, and billing process improvements.
- Develop and execute project plans, track progress, and ensure timely delivery of results.
- Cross-Functional Collaboration:
- Foster strong relationships and collaboration between sales, partnerships, account management, customer success, finance, and marketing teams.
- Facilitate communication and alignment on shared goals and objectives.
- Resolve cross-functional issues and conflicts to ensure smooth operations.
- Research and Analytics:
- Develop and implement data-driven strategies to improve revenue performance.
- Provide actionable insights to drive sales, marketing, account management and customer success initiatives.
- Operational Excellence:
- Ensure data accuracy and integrity across all systems and processes.
- Maintain a high level of operational efficiency and effectiveness.
- Identify and implement automation opportunities to streamline workflows.
- Executive Support:
- Prepare presentations, reports, and other materials for the VP of Americas.
- Provide strategic recommendations and insights to drive business growth.
- Communicate effectively with stakeholders at all levels of the organization.
Your Expertise
- Bachelor's degree in business administration, economics, or a related field.
- 5+ years of experience in revenue operations, sales operations, or a similar role.
- Proven experience in data analysis, reporting, and process improvement.
- Strong project management skills and the ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills.
- Advanced proficiency in Excel, Salesforce, and other relevant tools.
- Experience with CRM systems and marketing automation platforms (e.g. HubSpot).
- A strong understanding of sales and marketing principles.
- A passion for data-driven decision-making and continuous improvement.
What we offer
- Fast-growing SaaS scale-up that’s been named “unicorn”
- Learning budget and pathways
- Paternity / Maternity policies
- Enhanced holiday or vacation entitlement
- We offer flexibility around working hours, locations and office days
- Diverse international team; regular company and team events
- Transparency and visibility on company vision, strategy, roadmap and progress
- Constant innovation on products, with weekly releases, constant new features and incremental optimizations
- The opportunity to be a part of solving some of the biggest challenges facing the global food tech industry
Equal Opportunities
Deliverect is dedicated to fostering an inclusive and diverse workplace where all individuals are treated with respect and provided equal employment opportunities. To achieve this, we are dedicated to continuously improving our practices to ensure equal opportunity and fairness for all employees. We actively seek applications from individuals who may be underrepresented in the industry, including but not limited to women, racial and ethnic minorities, individuals with disabilities, and members of the LGBTQ+ community. We believe that embracing a wide range of backgrounds, experiences, and perspectives strengthens our company and drives innovation.
Rights to Work
Please note, internal and external applicants must have the legal right to live and work in the country where the role is located in order to be considered. Proof of eligibility may be required during the recruitment process. While we value the contributions of individuals from various backgrounds, it's important to note that we are unable to provide financial support for relocation or travel assistance at this time.
If you require any assistance or support during our recruitment process, or an accommodation due to a disability, please don't hesitate to contact us at talent@deliverect.com.