Senior Technical Support Engineer



Software Engineering, IT, Customer Service
Bengaluru, Karnataka, India
Posted on Friday, May 12, 2023

Be Part of Building the Future

Dremio is The Easy and Open Data Lakehouse, providing self-service analytics with data warehouse functionality and data lake flexibility across all of your data. Dremio increases agility with a revolutionary data-as-code approach that adopts Git concepts to enable data experimentation, version control, and governance. In addition, Dremio breaks down data silos by simplifying ingestion into the lakehouse, and also allowing queries directly on databases and data warehouses. All of this is available through a fully managed service that not only eliminates the need to maintain infrastructure and software, but also automatically optimizes the data in the lakehouse to maximize performance for every workload.

Founded in 2015, Dremio is headquartered in Santa Clara, CA. Investors include Cisco Investments, Insight Partners, Lightspeed Venture Partners, Norwest Venture Partners, Redpoint Ventures, and Sapphire Ventures. For more information, visit Connect with Dremio on GitHub, LinkedIn, Twitter, and Facebook.

If you, like us, say “bring it on” to exciting challenges that really do change the world, we have endless opportunities where you can make your mark.

What you'll be doing

  • Provide thoughtful direction and support for technical inquiries
  • Manage the day-to-day aspects of support cases, incidents, and escalations
  • Ensure issues have the appropriate focus and are resolved as expediently as possible
  • Document and record all activity in accordance to both internal and external security standards
  • Research, reproduce, troubleshoot, and solve highly challenging technical issues
  • Serve as subject-matter expert on Dremio solutions and the data/analytics ecosystem
  • Participate in on-call rotation for after-hours, holiday, weekend support coverage
  • Contribute frequently answered questions to the Dremio knowledge base

What we're looking for

  • 10+ years of experience troubleshooting and resolving urgent, high-visibility technical problems
  • Demonstrated quick learner, self-motivated with the ability to multi-task competing high priority issues
  • B.S. or M.S in Computer Science or a related technical field or equivalent practical experience

Strong hands-on experience working with or supporting at least four of the following:

  • 7+ years of experience with database technologies: MySQL, MS SQL, PostgreSQL, Oracle, or MongoDB
  • Strong SQL writing and debugging proficiency, ability to rewrite and troubleshoot complex query plans.
  • Experience with SQL query performance tuning and optimization techniques.
  • RDBMS workload management and database performance
  • RDBMS query profiles and execution plans
  • Experience in ETL process and tools, Tableau, Power Bi , Penthaho, Informatica etc..
  • Hands-on experience with cloud technologies: AWS, Azure, GCP
  • Docker, Docker Build, Docker Hub, and other container repositories
  • Kubernetes configuration and troubleshooting, including Helm charts, storage options, networking, logging, and basic kubectl CLI
  • Distributed Systems - vertical and horizontal scalability, reliability, and availability
  • Database connectivity - ODBC/JDBC and BI Tools (Power BI, Tableau, SuperSet)

Bonus points if you have

  • Shell Scripting
  • Python scripting
  • REST API programming
  • Familiarity with Big Data tools, Hadoop , Hive.


What we value

At Dremio, we hold ourselves to high standards when it comes to People, Thinking, and Action. Our Gnarlies (that's what we call our employees) communicate with clarity, drive accountability, and are respectful towards each other. We confront brutal facts and focus on results while operating with a sense of urgency and building a "flywheel". People who like to jump in and drive momentum will thrive in our #GnarlyLife.

Dremio is an equal opportunity employer supporting workforce diversity. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, disability status, or any other unlawful factor.

Dremio is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request accommodation due to a disability, please inform your recruiter.

Dremio has policies in place to protect the personal information that employees and applicants disclose to us. Please click here to review the privacy notice.