Product Support Engineer



Software Engineering, Product, Customer Service
Hyderabad, Telangana, India
Posted on Saturday, May 25, 2024

Be Part of Building the Future

Dremio is the unified lakehouse platform for self-service analytics and AI, serving hundreds of global enterprises, including Maersk, Amazon, Regeneron, NetApp, and S&P Global. Customers rely on Dremio for cloud, hybrid, and on-prem lakehouses to power their data mesh, data warehouse migration, data virtualization, and unified data access use cases. Based on open source technologies, including Apache Iceberg and Apache Arrow, Dremio provides an open lakehouse architecture enabling the fastest time to insight and platform flexibility at a fraction of the cost. Learn more at

What you'll be doing

  • Provide thoughtful direction and support for technical inquiries with our global customers
  • Manage the day-to-day aspects of support cases, incidents, and escalations
  • Coordinate with colleagues internationally to resolve technical challenges for enterprise customers
  • Contribute in the creation and ongoing upkeep of supportive technical documentation

What we’re looking for

  • Minimum 2 maximum 5 years of experience in a technical support role for a technology company
  • Must have experience in Linux environments
  • Must have experience in Docker & Kubernetes configuration and troubleshooting
  • Hands-on in any of the cloud technologies: AWS, Azure, GCP
  • Hands-on experience in big data tools like Hadoop, Hive, Spark, Snowflake, PowerBi, Tableau, etc.!!

Bonus points if you have

  • Background in SQL or DB technologies
  • REST API programming
  • Hands-on experience in big data tools like Hadoop, Hive, Spark, Snowflake, etc…


What we value

At Dremio, we hold ourselves to high standards when it comes to People, Thinking, and Action. Our Gnarlies (that's what we call our employees) communicate with clarity, drive accountability, and are respectful towards each other. We confront brutal facts and focus on results while operating with a sense of urgency and building a "flywheel". People who like to jump in and drive momentum will thrive in our #GnarlyLife.

Dremio is an equal opportunity employer supporting workforce diversity. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, disability status, or any other unlawful factor.

Dremio is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request accommodation due to a disability, please inform your recruiter.

Dremio has policies in place to protect the personal information that employees and applicants disclose to us. Please click here to review the privacy notice.

Important Security Notice for Candidates

At Dremio, we uphold trust and transparency as paramount values in all our interactions with customers, partners, employees, and the general public. We have been targeted by individuals creating fake domains similar to ours to scam prospects and candidates. Please note that all official communications from us will be from an domain. If you suspect you've been targeted by a scam, it's imperative to report the incident to your local law enforcement agencies. For more information about this type of scam, please refer to Dremio's official statement here.