About Finch

We’re building the applied AI platform for consumer law.

Legal is the largest services market in the global economy, and consumer law drives tangible, customer outcomes. Our purpose-built platform combines AI agents and legal operators to reduce manual work, enabling firms to serve far more people and expand access to justice. 77% of Americans who'd benefit from a lawyer never get one and we’re broadening how technology impacts real life outcomes.

We’ve started with consumer law (a $120B+ market), and demand has come fast: more than 150 firms run on Finch; we're growing 1,000%+ year-over-year.

Finch was founded by a team of technologists and operators from backgrounds across scale-ups, legal operators, enterprise software, and financial institutions, and law firms. We’re backed by top VCs like Sequoia and Redpoint, and consistently looking to add top talent who wants to build in AI.

Explore life at Finch for more.

This Role:

Intake Specialists are the first voice potential clients hear from Finch. You’ll build trust in minutes, qualify cases, and ensure every eligible client signs quickly and seamlessly. This 24/7 team is the front line of Finch’s client experience.

The Schedule:

• Monday - Friday, 12:00PM - 10:00PM EST

You Will:

• Answer inbound calls for multiple Law Firms with empathy and professionalism

• Qualify cases and confirm eligibility using defined criteria and an understanding of personal injury cases

• Guide clients through the sign-up process and secure retainers

• Hand off cases to attorneys and lead paralegals with complete and accurate information

• Maintain responsiveness as a key builder of trust with every partner
  
  

Your Team: Legal Operations

Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity.

You Might Be a Fit if You:

• Have 5+ years in client-facing intake or sales roles, ideally in legal services

• Are Bilingual (English/Spanish)

• Are an excellent communicator who can build trust quickly

• Can lead conversations with empathy while maintaining control of the call

• Stay calm and focused under pressure

• Are able to multi-task in a fast paced environment

• Can confidently help people understand how a lawyer can best help with their situation with a soft sales approach

Compensation

$55,000 – $75,000 annual salary + equity

Additional benefits include:

• 100% coverage for health, dental, and vision

• 401(k) retirement plan

• Flexible PTO (we trust you to take the time you need)