Accounting Success Manager
FloQast
Accounting & Finance
United States
Posted on Thursday, August 31, 2023
If you’re a current or former Accountant and love Technology, you’re in the right place! Come join our award winning Customer Success team at FloQast where you’ll be in the company of your former Audit and Public/Private Accounting friends, but without any of the late work nights, stressful busy seasons or professional attire.
An Accounting Success Manager at FloQast helps to maintain high levels of satisfaction and engagement among our customers to ensure their long-term success with the application. Having previous experience as an Accounting Professional helps to build instant rapport with our customer base by utilizing the skills you have learned to ensure optimal success on our software.
If you pride yourself on being able to build relationships with anyone, and want to be a part of a fast-growing tech company, please apply.
FloQast is headquartered in Los Angeles, CA and we are open to US Based Remote candidates.
*Visa sponsorship is NOT available at this time
What You'll Do:
- Establish strong and collaborative relationships with your clients, build comprehensive understanding of each client's business and departmental needs.
- Drive customer success by leveraging FloQast solutions, training, and strategic guidance.
- Achieve measurable improvements in customers' close and accounting operations within your Book of Business.
- Apply your consultative selling skills to identify strategic opportunities for expansion within their FloQast ecosystem, maximizing their value and driving account growth.
- Leverage continuous feedback from customers and internal cross-functional teams, advocating and influencing positive change.
- Conduct strategic quarterly/monthly business reviews to uncover customer pain points, assess product utilization, and align FloQast solutions with their evolving business needs.
- Collaborate with Account Managers to forecast renewals, identify growth opportunities, and develop strategies to mitigate churn, ensuring customer retention, and a near-zero churn rate.
- Manage customer training, education, & project management to increase product and feature adoption.
- Forecast and track key account metrics and use key performance indicators (KPIs) to guide your success planning.
- Develop strategic customer relationships to cultivate FloQast referenceable champions, secure positive testimonials, facilitate reference calls, and engage them in marketing initiatives.
What You'll Bring:
- BA/BS degree in Business Administration, Accounting, Finance or relevant fields.
- 4+ years industry accounting experience, with consistent involvement across a variety of functional areas in the month-end close process.
- Exceptional verbal and written communication skills with proficiency in interacting with diverse customer teams, demonstrating both technical expertise and the ability to communicate effectively with non-technical audiences.
- Demonstrated success in managing multiple projects concurrently, consistently meeting deadlines while maintaining meticulous attention to detail.
- Proven ability to collect, analyze, and interpret metrics and data to craft and communicate compelling narratives that enhance understanding and credibility.
- Strong analytical thinking and problem-solving abilities, applied throughout daily tasks.
- Self-starter who thrives in a fast-paced team environment, taking initiative while collaborating effectively with colleagues.
Nice-to-haves:
- Professional Certification: Holding a CPA or related professional accounting certification.
- FloQast: Prior experience with FloQast or similar month-end close software will make you a seamless addition to our team.
- Customer Centric: Proven track record of managing customer escalations, setting clear expectations, and negotiating win-win solutions.
- Retention: Passionate about ensuring customer satisfaction, driving adoption, and fostering long-term customer relationships.
- Tech Stack: Familiarity with Salesforce, Gainsight, Slack, and G-Suite will streamline your workflow and boost efficiency.
- SaaS: Experience working in a SaaS company allows you to understand the unique dynamics of our industry.
- Travel will be required up to 30%
#LI-Remote
#LI-SB1
#BI-Remote
The base pay range for this position is $70,000 - $100,000. This position is eligible for up to an annual 20% bonus, paid out quarterly in addition to base pay. Compensation is not limited to base salary. FloQast values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, Unlimited Vacation, and participation in our Employee Stock Program. FloQast reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.
About FloQast www.floqast.com
FloQast is the leader in accounting workflow automation created by accountants for accountants. By automating and modernizing everyday accounting workflows, FloQast enables accountants to work better together and perform their tasks with greater efficiency and accuracy. The cloud-based, AI-enhanced software is trusted by more than 2,500 accounting teams, including those at Snowflake, Kodiak, Instacart, Zoom, and The Golden State Warriors - and still growing! We aspire to forever elevate accounting and improve both the practice and perceptions of the profession.
Our values serve as a compass that guides our decisions and are considered non-negotiable, especially when it comes to hiring. Together with our employees, partners, and customers, we live these values every day.
Unwaveringly Authentic
Ambitious with Integrity
Empowered to Grow
Committed to Collaboration
Customer Obsessed in All Ways
Here’s Why You Should Apply:
Amazing Benefits - FloQast pays 100% of the premium for employees and families for most Medical, Dental, & Vision plans.
Competitive Compensation & Stock Options
FloQast is regularly rated as a Best Place to Work!
- Inc. Magazine’s Best Workplaces in 2023, 2022, and 2021
- Best Places to Work by LA Business Journal since 2017 (that’s 6 years!)
- Built In’s Best Place to Work in Los Angeles 4 years in a row!
Professional Growth & Community - We believe community extends through and beyond the office. We have Employee Resource Groups, community volunteer opportunities, social events, DEI initiatives, and reimbursements for professional development relevant to your role.
Work-Life Balance - We have unlimited PTO along with a generous parental leave policy. To top it off, we have Mental Health Days, where the company closes to allow employees to unplug, relax, and recharge (we know Zoom fatigue is a real thing!)
Employee Choice Policy - Employees can work from home and also have the option to work in a FloQast office or maintain a hybrid work schedule.
Our customers love us! See for yourself on G2 Crowd.
FloQast, Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees.