IT Support Engineer
FloQast
This job is no longer accepting applications
See open jobs at FloQast.See open jobs similar to "IT Support Engineer" Redpoint Ventures.IT, Customer Service
New York, NY, USA
USD 65k-80k / year
Posted 6+ months ago
We seek an IT Support Engineer who will provide front-line technical support for all FloQast employees. As an IT Support Engineer, you will work on the day-to-day setup, support, and troubleshooting of end-user applications. The ideal candidate will be a highly self-motivated technologist who thrives in a fast-paced working environment and is willing to roll up their sleeves to get the job done.
We are seeking candidates from the greater New York City area; remote candidates will not be considered for this particular role.
*Visa sponsorship is NOT available at this time*
What You'll Do
- Provide hardware, software, and network support for a blended macOS and Windows operating environment
- Manage the day-to-day IT ticketing system by resolving support issues promptly and escalating when necessary
- Perform hardware repairs, upgrades, and migrations
- Provision and manage access for all end-user IT applications
- Manage employee onboarding and offboarding tasks
- Maintain IT asset tracking system
- Participate in IT projects and work collaboratively with cross-functional teams
- Recommend new solutions and process improvements within the IT team
What You'll Bring
- Bachelor’s degree in the field of Information Technology, Computer Science, and/or relevant industry certification and experience
- 1-3 years of experience supporting end-user IT applications such as Gmail, Google Drive, Google Calendar, Confluence, Jira, Office 365, Slack, Teams, Zoom, etc.
- Strong technical support experience building, deploying, and troubleshooting computer systems, hardware, network, conference rooms, printers, and software
- Familiarity with the command line and administrative functions of macOS and Windows machines
- Basic network administration and troubleshooting experience
- Working knowledge of Google Workspace, Zoom, Slack and Okta
- Experience using support ticket management systems such as Zendesk or JIRA Service Desk is a plus
- Excellent customer service, problem-solving, and analytical skills
- Ability to work well under tight deadlines, respond to rapidly changing demands, and fulfill efficient follow-ups
- Strong sense of ownership and urgency with great attention to details
- Regularly lifting to 50 lbs. for duties such as delivering computer hardware, unpacking and moving equipment, etc.
Nice-To-Haves
- 1-3 years experience working within an IT team in a hyper-growth environment or startup
- Experience supporting onsite and remote workforce
- Experience or participation in automation initiatives of employee onboarding and offboarding process a plus
#LI-MM1
The base pay for this position is between $65,000 - $80,000. Compensation is not limited to base salary. Compensation is not limited to base salary. FloQast values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life & Disability Insurance, and Unlimited Vacation. FloQast reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.
This job is no longer accepting applications
See open jobs at FloQast.See open jobs similar to "IT Support Engineer" Redpoint Ventures.