Team Lead, Membership Acquisition
Function Health
United States · Remote
Posted on Jan 13, 2026
Team Lead, Membership Acquisition
US - Remote
Operations
Remote
Full-time
Company Overview:
Function was founded with a singular focus: empower you to live 100 healthy years. We’re doing that by using the best available technology to make sure people don't suffer or die a preventable death. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024, and is venture-backed by Andreessen Horowitz (a16z).
Hundreds of thousands of members have joined Function to take control of their health. We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action, and a growth mindset. Function fosters a collaborative and dynamic environment, where every day we are building the future.
Role:
The Membership Operations team directly supports Function Health’s revenue engine—from a member’s first interaction to an inquiry from a small business owner to renewal moments that define long-term impact.
This founding Team Lead position will drive new member enrollment by building and managing a team of Member Success Agents responsible for guiding prospective individuals and entities to purchase Function memberships. Within our prospective members (leads) and small/medium-sized business (SMB) client program, you will work with leadership to execute opportunities that increase team impact, including developing individual agent capabilities, strategically expanding the presence of AI and self-service, and improving internal tools/processes.
We are looking for someone who cares about the details, brings team members along through change, and has a knack for improving the agent and end user’s experience with actionable steps. This role has a dynamic day-in-the-life and therefore is ideal for someone who thrives in fast-paced environments, enjoys solving problems in real time, and is energized by supporting others’ development.
Key Responsibilities:
- Oversee daily team workflows, ensuring work is assigned appropriately and progressing on schedule. Serve as the point of contact for lead or client escalations and issue triage.
- Hold a high bar for lead and client experience, supporting the team in varied ways to achieve KPIs, quality expectations, and operational processes.
- Grow and improve our SMB program through establishing self-service experience, automating SMB interactions, and managing internal prospective clients.
- Drive continuous improvements to workflows, documentation, and tooling.
- Invest in AI agents as a “member” of the team, overseeing quality and ongoing training to promote self-service.
- Foster a team environment with high psychological safety, an enthusiasm for structured continuous improvement, and a contagious pride in delivering high quality work.
Qualifications/Skills:
- Experience in member support, client success, or operations in B2B2C organizations.
- Experience building self-service systems for clients or prospective members.
- Known for modeling a member-first, data-driven, and ownership-oriented mindset.
- Experience with performance management and team development.
- Experience in Intercom, Salesforce or other ticketing systems.
Nice-to-Have Skills and Experiences:
- Experience interacting with and/or managing SMB-focused initiatives
- Experience building or refining AI chatbots in a service capability.
- Start-up experience, particularly in early-stage technology companies.
- Experience with Notion and Slack systems.
To be a strong fit, you embody our Core Values:
- Ruthless Prioritization:
- We don’t let perfect get in the way of progress.
- We move quickly to drive value, not perfection.
- We prioritize what drives impact.
- We never compromise on standards of excellence.
- Member-First, Always:
- We design and deliver like we’re caring for someone we love.
- We create clear, actionable, human experiences.
- We prioritize responsiveness, peace of mind, and outcomes.
- We empower members with truth, clarity, and care.
- One Team, Moving Fast:
- We are aligned in purpose, prioritization, and speed.
- We gather diverse perspectives to make informed decisions.
- We clear paths for each other and move fast together.
- We communicate clearly and respectfully, rallying around shared goals.
- Radical Ownership, Relentless Execution:
- We don’t just ship—we own outcomes and drive results.
- We act with urgency and precision.
- We anticipate, initiate, and follow through.
- We meet challenges with grit and pragmatism.
- We embrace new tech to deliver better outcomes.
- Mission Over Ego:
- We are ruthlessly aligned to our mission—and leave ego at the door.
- We disagree and commit.
- We don't tolerate politics or withholding information.
- We operate with honesty, transparency, and respect.
- Sustained Integrity in Every Detail:
- We earn trust by obsessing over accuracy, quality, and clarity in everything we do
- We prioritize clinical precision—data must be right.
- We sweat the details because outcomes depend on them.
Why You'll Love Working With Us:
We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you.
At Function, we celebrate diversity and are committed to building an inclusive and equitable workforce. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, sex (including gender identity and sexual orientation), national origin, age, disability, veteran status, marital status, ancestry, or any other characteristic protected by applicable law.
Join the Function Health team and become a part of our mission to revolutionize healthcare. Work with us to make a difference in the lives of thousands, ensuring a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health.
Important Notice: Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com. Function Health will never request personal information such as banking details or payment during the hiring process. Please be cautious of communications or job offers that come from other email domains, instant messaging platforms, or unsolicited calls. If you ever have doubts about the legitimacy of a communication, please reach out to us directly at talent@functionhealth.com.
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Req ID: OPS-25-01