Solutions Architect



United States · Remote
Posted on Thursday, June 13, 2024

Today’s complex, fast-paced systems have become a minefield of reliability risks—any of which could cause an outage that costs millions and destroys customer confidence. That’s why high-availability teams use Gremlin to find and fix ‌reliability risks before they become incidents. The Gremlin Reliability Platform helps software teams proactively monitor and test their systems for common reliability risks, build and enforce reliability standards, and automate their reliability practices organization-wide. As the industry leader in Chaos Engineering and reliability testing, we work with hundreds of the world’s largest organizations where high availability is non-negotiable.

About the Role of Solutions Architect

Gremlin’s team is growing, and we’re seeking a passionate Solutions Architect to help prove the value of Reliability Management to customers. In this pre- and post-sales role, you will have the opportunity to demonstrate Gremlin Reliability Management, guide and teach customers to run GameDays, and champion the art of breaking things on purpose, to ensure more reliable applications and services. As customers convert to a paid subscription, you will also work with Gremlin Post Sales to onboard and equip customers for their reliability journey.

In this role, you'll get to:

  • Demonstrate Gremlin in customer calls, conferences, and webinars
  • Partner with sales team to drive technical wins and grow Gremlin’s customer base
  • Participate and lead proof-of-concepts with potential customers
  • Educate potential customers on Reliability and Chaos Engineering
  • Work with existing customers on technical projects and assist in troubleshooting
  • Create publicly-viewable content, such as white papers, blog posts, or videos
  • Implement onboarding and new-hire training programsCollaborate with different functions of the company including Product Marketing, Support, and Engineering

We'll expect you to have:

  • 5+ years of experience as a Solution Architect in a tech company
  • Excellent verbal and written communication skills
  • Strong problem-solving skills
  • Hands on experience with:
    • Kubernetes Platforms, Managed and Unmanaged
      • AKS, EKS, GKE
      • OpenShift, Rancher
      • Certified k8 Administrator is a plus
      • Linux - Shell scripting, Certified Linux Administrator is a plus
      • Container and Container Runtimes
    • Operating Systems concepts (CPU, Memory, and networking)
  • Working knowledge of :
    • Observability solutions - Application Performance Management
    • Load Testing solutions (e.g JMeter, LoadRunner, Grafana K6)
    • CI/CD and Automation Tools (e.g. Jenkins, Ansible)
    • Service Mesh (e.g. Istio), REST APIs and related tools
    • Familiarity with one or more programming Languages - Python, Java, Go
  • Certification and experience with one or more public cloud providers including Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)

Bonus experience:

  • Experience in a SRE or DevOps role resolving production outages
  • Knowledge of modern DevOps and SRE tools
  • Integration into ITSM Tools