Senior Engineer I, IT Operations (Remote)

Guild Education

Guild Education

IT, Operations
United States
Posted on Wednesday, October 25, 2023

At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 30 states: AZ, CA, CO, CT, FL, GA, ID, IL, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

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At Guild, we uphold our Core Values in everything we do. Our team emphasizes our Core Values in the following ways:
  • Nurture A Learner’s Mindset - using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
  • Build Shared Success - building partnerships and working collaboratively with others to meet shared objectives
  • Be an Owner - holding self and others accountable to meet commitments
  • Create Belonging - recognizing the value that different perspectives and cultures bring to our company

Guild is hiring a Senior Engineer, IT Operations. As a Senior Engineer, you’ll be a member of the IT Operations team which manages IT infrastructure, automation, and internal technology at Guild. You will assist the team with maintaining endpoint management systems, identity and access management systems, corporate networks, SaaS platforms, and engineering technical solutions.

As Senior Engineer, IT Operations, you will:

  • Collaborate cross-functionally with engineering, product, business operations and other Guild teams to evaluate requirements, plan, test, and release company-wide technical solutions
  • Manage Okta-based identity solutions, integrating them seamlessly with existing systems while using workflows for security, scalability, and user experience.
  • Utilize Jamf Pro and Microsoft Endpoint Manager for comprehensive endpoint management, ensuring robust policy enforcement, patch management and software deployment to devices.
  • Manage our core communication and productivity suite of apps including Google Workspace, Slack, and Zoom
  • Develop and maintain operational documentation of workflows and policies
  • Actively engage in agile sessions including sprints, standups, planning, and retros.
  • Provide escalated technical support to the IT Service Desk team.
  • Guide and mentor fellow engineers, fostering growth and collaborative learning.

You are a strong fit for this role if you have:

Required Competencies

  • Strong communication and cross-team collaboration skills
  • IT engineering experience within a growth stage company
  • Expertise with Okta and Okta Workflows
  • Experience executing sprints using Jira with a deep understanding of Agile principles
  • Background in SSO, SCIM and SaaS management
  • Proficient in scripting, API tools, and other IT automation workflows
  • A willingness and passion for mentorship

Preferred Competencies

  • Administrator experience in Google Workspace
  • Administrator for macOS endpoints in Jamf Pro
  • Experience with Azure, AWS or GCP
  • Okta Certified Professional or Administrator

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $120,000 - $135,000, as well as company stock options. We are committed to providing opportunities that align with our larger company strategy of Career Mobility. We believe that skills are transferable and value candidates that have a passion for our mission and a learner’s mindset. If you don’t have 100% of the qualifications but can see yourself doing a great job, we invite you to apply.

#LI-AB1

At Guild, we unlock the talent and economic potential of America’s workforce for employees and their companies. We partner with the nation’s largest employers—including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, and The Walt Disney Company—to create cultures of opportunity that help them attract and retain top talent, while building the workforce of the future from within. By using our proprietary Career Opportunity Platform to develop education and learning programs that work in the real-world, thousands of employees at those companies have gained the skills, knowledge, and guidance they need to build a brighter future for themselves and their families—all without paying for tuition or career services on their own.

Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.

Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:

  • Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
  • Access to a 401k to help save for the future
  • Open vacation policy for employees to rest and recharge
  • 8 days of fully-paid sick leave, to take the time to heal and or recover
  • Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
  • Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
  • Education benefits and tuition assistance to help your future development and growth

PRIVACY NOTICE

I understand that I am applying for employment with Guild Education and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may also use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment. Guild will treat my information in accordance with Guild’s Privacy Policy.

I have reviewed and agree to Guild’s Privacy Policy as well as the privacy policies of the third-party service providers used by Guild associated with the application process. Please see the California Notice at Collection if you are an applicant that resides in the State of California.