Inbound Business Development Representative



Sales & Business Development
New York, NY, USA · Salt Lake City, UT, USA
Posted on Wednesday, June 19, 2024

About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Ring, Glovo, Away Travel, Priceline and Sweetgreen.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer’s growth and success for many years to come.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.

About the Role

We are seeking a dynamic Inbound Business Development Representative to join our fast-paced SaaS company. In this role, you will be the first point of contact for incoming leads, playing a crucial part in our sales process. Your primary responsibility will be to engage, qualify, and convert leads generated from our marketing efforts into potential sales opportunities.

We are focused on hiring in the Salt Lake City, UT and New York, NY metropolitan areas. We will bring the team together periodically for in-person training and work sessions.

You'll be responsible for:

  • Respond promptly to inbound inquiries from various channels including email, web forms, and social media.

  • Qualify leads based on specific criteria to ensure they align with our target market and product offerings.

  • Provide initial product information and value proposition to potential customers.

  • Collaborate with the marketing team to understand campaign details and lead generation efforts.

  • Schedule and coordinate sales meetings between qualified leads and the sales team.

  • Maintain accurate and up-to-date records in the CRM system, tracking interactions and lead progress.

  • Continuously seek to improve knowledge of product offerings, industry trends, and competitive landscape.

  • May involve handling sensitive personal data

Your qualifications:

  • 1+ years of experience in sales development in a B2B SaaS company

  • Excellent communication and interpersonal skills

  • Strong organizational and time-management abilities

  • Familiarity with CRM tools and lead qualification processes

  • A proactive and enthusiastic approach to engaging new customers

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.


Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in and does not seek funds from candidates in any circumstances.