Redpoint

About the Job:

As a Solutions Engineering Manager, you will serve in a player-coach capacity to manage, mentor, and coach a team of SEs.

Solutions Engineers at LaunchDarkly educate and guide prospects on the proper implementation of LaunchDarkly's SaaS product and Private Instances. They are passionate about trends and technologies involved in modern application development. They are the technical voice during our sale and ensure our customers are comfortable with the way our systems work. They are passionate about the developer tools space and helping development teams eliminate risk and deliver value.

Responsibilities:

• Attract, hire, retain and successfully manage a team of Solutions Engineers, working within both Enterprise and Corporate business tiers, including managing high potential individual contributors, ensure rapid onboarding for new team members, and foster collaboration with internal teams.
• Work cross-functionally with other internal stakeholders such as sales, product, engineering, platform, and marketing to provide customer insight and enable ongoing improvement of products and services.
• Work with LaunchDarkly’s enterprise customers to ensure their success.
• Advise our customers on software development best practices and how to leverage LaunchDarkly.
• Actively commit to helping the solutions engineering team iterate to excellence.
• Become a subject matter expert on LaunchDarkly.
• Be the voice of the customer by translating, aggregating, and representing customer feedback to the Product and Engineering teams.

About You:

• You enjoy being a player-coach and enjoy mentoring and leading others.
• You are a natural trusted advisor.
• You have the ability to build relationships internally and externally and have exceptional stakeholder management skills.

Qualifications:

• You have experience managing a team at a company going through a major transition, such as high growth velocity and rapid customer acquisition
• You are a great mentor and provider of feedback
• You have a strong focus on strategic customer engagement, building customer relationships, and delivering the value of our products.
• You thrive in a fast-paced environment where success criteria for major initiatives are not always pre-defined.
• You are a self‐starter and excited to take on hard problems.
• You are passionate about helping customers and have a strong sense of ownership.
• You have a technical background and are interested in a customer-facing role.
• You have excellent communication and presentation skills.
• You have strong leadership skills with validated ability to influence inside and outside of the organization at the highest levels.
• You are familiar with the software development lifecycle.
• You have worked with teams that underwent development process transformation.
• You are comfortable with at least one of our supported languages: Java, .NET, Go, JS, Python, PHP, NodeJS, Ruby, Rails, iOS, or Android.
• You are familiar with DevOps, Continuous Integration, and Continuous Delivery.
• You have worked with one of the major cloud providers (AWS, Azure, GCP).
• You have worked with Linux, Docker, and Virtual Machines.

Pay:

Target pay range for a Level M3 in the US central region: $230,000 - $271,000 *On Target Earnings (OTE) includes base pay and commission*

*Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, degree level, and location.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

One of our company values is 'Widen the Circle'. Which means we seek out diversity of perspectives to get better results. We understand everyone has their own unique talents and experiences. We encourage you to apply to this role even if you don’t think you meet 100% of the qualifications outlined above. We can find out together if it's the right match for your skillset.

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Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.