About Us

Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way.

Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality.

Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design.

When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place.

We’re not just shaping the future of legal tech — we’re defining it. Ready to join us in building the intelligent future of law?

The Role

We’re looking for a Customer Enablement Manager to join Legora’s customer support and enablement function.

This is for someone who thrives in ambiguity, enjoys building from scratch, and isn't afraid to roll up their sleeves to make things happen. You'll be building this function from the ground up, starting as an individual contributor and growing into a team leader as the organization scales. You'll partner directly with the Head of Customer Enablement and senior leaders across Product, Engineering, and GTM to create a world class customer experience.

From standing up our ticketing infrastructure and designing launch support processes to building out the team and systems that enable efficient, high-quality customer interactions, you'll lay the operational foundation that scales with Legora's growth.

What You Will Be Doing:

• Own Process Design & Implementation: Build critical processes from scratch including launch support workflows, SMB customer support frameworks, escalation protocols, and knowledge management systems. You'll design, document, test, and iterate to create scalable, repeatable processes that become the standard.

• Lead Tooling Strategy & Setup: Own the configuration, and rollout of our ticketing platform, help center solution, and other enablement tools. Partner with the Tooling team to build back-office systems and explore AI solutions to drive internal efficiency. You'll be hands-on in the setup while building for long-term scalability.

• Solve Big and Small Problems: Step into whatever challenge arises, whether that’s designing a customer health framework or helping debug a live issue for a top tier firm.

• Be Hands-On Where It Matters: In the early days, you'll wear many hats, stepping into whatever challenge arises, whether that's configuring a new workflow, personally handling a complex escalation, or jumping in to support the team during high-volume periods.

• Drive Cross-Functional Impact: Collaborate with Product, Engineering, and GTM teams to identify and resolve recurring issues, feeding operational insights back to influence product direction and improve customer experience.

• Scale Through People & Systems: As the function grows, mentor and develop team members, create training programs, and build the systems and processes that allow the team to multiply its impact without multiplying effort.
  

Who You Are

• A builder at heart, comfortable with ambiguity and energized by creating clarity and systems from scratch. You're excited by the prospect of being employee #1 in this function and growing into a leadership role.

• Experienced in building processes in customer support, success, or enablement for enterprise B2B SaaS, ideally in legal tech or AI-driven environments.

• Hands-on and scrappy, you don’t wait for permission to fix problems, and you’re equally happy drafting a process doc or jumping into a support queue.

• Technically curious, fast-learning, and able to communicate complex ideas clearly.

• Experienced with support and knowledge management platforms (Intercom, Zendesk, Notion, Confluence, etc.), help center solutions, and emerging AI tools. You're comfortable experimenting, evaluating, and implementing the right tools for the job.

• A natural collaborator with strong stakeholder management skills.

• Fluent in English (additional languages are a plus).

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.