About Us

Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way.

Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality.

Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design.

When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place.

We’re not just shaping the future of legal tech — we’re defining it. Ready to join us in building the intelligent future of law?

The role

Legora is scaling rapidly across EMEA, and as our SMB customer base grows, we're looking for a strategic operator who can define what post-sale excellence looks like at scale.

As Lead Engagement Manager, SMB, you will have a rare opportunity to build a function from scratch, designing systems, automation, and processes that enable measurable value across our entire SMB portfolio. You won't just manage customer relationships, you will shape how we engage, retain, and grow one of our most important segments, setting the standard for a team you will mentor and lead.

You will be a key driver of Legora's post-sale strategy and a central influence on how SMB businesses thrive.

What you will be doing

• Own a growing SMB portfolio end-to-end, driving onboarding, adoption, retention, and expansion with real commercial accountability.

• Operationalize customer lifecycle insights, using behavioral and usage data to inform segmentation, prioritization, and engagement plays. Translate product usage signals and customer behavior trends into targeted engagement strategies that improve activation, retention, and growth.

• Design and implement scalable processes and automation to serve a high-volume segment without compromising quality.

• Build and refine health scoring, engagement metrics, and operational dashboards that make outcomes predictable and measurable.

• Lead renewal and expansion conversations with confidence, embedding commercial rigor into every post-sale interaction.

• Partner closely with Support, Product Marketing, and Product to ensure customer insights directly influence roadmap and go-to-market strategy.

• Help shape scalable post-sales processes that blend high-touch relationships with data-driven operational excellence.

• Develop the SMB Engagement playbook from the ground up, laying the foundation for future hires you may eventually mentor or lead.
  
  

Who you are

• Experienced in scaling customer-facing or post-sale functions within high-growth B2B SaaS environments.

• A systems thinker who designs for leverage, prioritizing automation and process before adding headcount.

• Comfortable with data and technology, skilled at defining metrics, using tools effectively, and operating from structured dashboards.

• Confident in leading retention and expansion conversations with strong commercial instincts.

• Motivated by ownership and impact, eager to shape a function rather than inherit one.

• Open to relocating to Stockholm or currently based there, with a desire for close, in-person collaboration in a high-performance office environment.
  
  

What we offer

• The opportunity to found and scale Legora’s post-sale engagement function in EMEA.

• A role with real ownership, visibility, and influence across product, go-to-market, and support functions.

• Collaboration with leadership and cross-functional teams to build systems that shape customer outcomes.

• A fast-paced, entrepreneurial environment where excellence is rewarded, and growth is exponential.

• Competitive compensation, meaningful equity participation, and a Stockholm office designed for focus and high performance.
  
  

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.