Customer Support Specialist



Customer Service
San Francisco, CA, USA
Posted on Tuesday, September 12, 2023

Founded in 2022 and backed by some of the top venture capital firms in the Silicon Valley, Levelpath is on a mission to revolutionize the modern procurement software industry to dare we say… make it delightful. No matter the business size or needs, our platform simplifies the procurement process for everyone in the organization, making enterprises faster, safer, and more transparent.

At Levepath we believe growth happens outside your comfort zone and that we live up to our full potential when we’re challenged, and in an environment where everyone is driven to solve problems that haven’t been solved.

We’re looking for our next Pathfinder to join our Support team to support live customers as well as customer launches. Reporting into our Product Lead, you will not only get a front row seat to what it takes to scale a successful product from the early days, but you will play a critical role in developing strong relationships with our customers, and advocating on behalf of our customers and users to continuously improve our current solution.

We are building a world class support team – obsessed with helping our customers and focused on getting them back on the right path when challenges arise. This is a unique opportunity for anyone looking to drive meaningful impact and build from the ground up alongside a leadership team passionate about making a difference in the procurement world.

What You Will Do:

  • Drive impact by focusing on customer experience. Examples of day-to-day activities include answering support tickets, assisting in configurations, generating product documentation, reporting bugs to product & engineering, and numerous other related jobs.

  • Be the first touch point for users encountering difficulties with the product and a reliable resource to resolve their questions and issues

  • Learn the intricacies of a cutting edge enterprise product and be a Levelpath product expert for our customer base to drive product adoption and satisfaction

  • Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base

  • Build best practice guides and playbooks to ensure our customers and their users are set up for success

  • Act as a trusted advisor & support customer health by understanding their users’ friction points when using Levelpath

  • You will have a seat at the table and partner with our executive team - helping to build, optimize, and scale our processes, assets, & systems (Zendesk & Salesforce)

What you Bring to the Table:

  • Enjoy in-office culture to collaborate in real time

  • 2+ years of experience in a customer facing role

  • Demonstrated experience problem-solving with attention to detail

  • Stellar organizational skills and experience improving processes

  • Strong written and verbal communication skills

  • Adaptability and ability to flourish in a fast-paced environment

  • Empathy, patience and a sense of urgency when supporting customers

The estimated annual cash salary for this role is $62,000- $120,000. Additional benefits for this role include: equity, medical, dental, and vision benefits.

Levelpath is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in our workplace