Senior Software Design Engineer, Customer Solutions (Remote)

Mattermost

Mattermost

Customer Service, Design
Washington, DC, USA
Posted on Thursday, March 21, 2024
Mattermost provides secure, workflow-centric collaboration for technical and operational teams that need to meet nation-state-level security and trust requirements. We serve technology, public sector, national defense, and financial services industries with customers ranging from tech giants to the world’s largest banks, to the U.S. Department of Defense and governmental agencies around the world.
Our self-hosted and cloud offerings provide integrated workflow automation, AI-acceleration, ChatOps with team messaging, audio calling and screen share on an open core platform vetted and deployed by the world’s most secure and mission critical organizations.
We co-build the future of collaboration with over 4,000 open source project contributors who’ve provided over 30,000 code improvements towards our shared product vision, which is translated into 20 languages.
To learn more, visit www.mattermost.com
We’re looking for a software engineer who can work collaboratively on a fast-paced team, wants to own their projects end to end, and can find creative solutions to solve hard customer problems.
In this role you’ll work closely with Mattermost’s top customers to design, build and ship bespoke features and integrations that help them get the most out of Mattermost. This involves understanding their requirements, rapidly iterating to develop solutions, and deploy them much quicker than traditional product development lifecycles. As a part of this you will identify future features to bring into the core Mattermost product and work with the product & engineering team to do this.
Additionally, you will utilize your deep technical knowledge of software engineering, database, infrastructure, and networking to guide customers deploying Mattermost to large scale and highly resilient on-prem installations and private cloud (e.g. AWS, Azure). You will be instrumental in identifying opportunities to improve deployment processes and contributing to the development of best practices.
Through this work you’ll be directly supporting leaders in the tech, space, financial, federal and other industries.
Do you want to build fast? Do you want to see the direct impact of your work? Do you hunger for hard problems to solve? Do you want to contribute to one of the largest Go and React open source projects? Join our team.

Responsibilities:

  • Build custom software solutions, such as Mattermost plugins, for top customers.
  • Drive complex, non-standard deployments to a healthy state.
  • Provide deployment and upgrade guidance, utilizing high scale documentation, health checks, loadtest deployment tooling & reference architectures.
  • Continuously identify opportunities to improve deployment processes and refine best practices.
  • Collaborate with other engineering and product teams to share knowledge, learnings.
  • Assist Customer Success and Support teams with trouble-shooting and incident response

Requirements:

  • Proficiency designing and developing software, preferably using Go, Typescript/React and SQL.
  • Excellent communication and problem-solving skills, with the ability to effectively collaborate with customers and internal teams.
  • Familiarity with database performance analysis.
  • Understanding of the challenges deploying high availability installations of enterprise software supporting large numbers of users.
  • Deep understanding of infrastructure and networking concepts, with the ability to design and trouble-shoot complex deployments.
Mattermost is an EEO Employer. We are a remote-first, open source company.
We are constantly working towards adding more countries/regions to this list, but first we need to make sure we are compliant with local laws and regulations, which takes time.
Mattermost is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don't discriminate against staff or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!