Redpoint

As a Hybrid TAM & Solution Architect within the APAC GTM team, you will take end-to-end technical ownership for Mattermost-based solutions for customers and partners in Australia, Singapore, and selected APAC markets. This role focuses on defence, intelligence, public sector, and security-related environments. You will combine architectural responsibility, stakeholder leadership, hands-on delivery, and ownership of key technology and system-integrator partnerships to establish a secure, self-hosted collaboration platform in mission-critical scenarios.

Role Split: 30% TAM / 70% Solution Architect

Key Responsibilities

• Lead technical delivery of secure Mattermost solutions for defence, public-sector, critical infrastructure, and security-focused organizations.

• Conduct requirements and architecture workshops with IT, security, and business teams to translate goals and constraints into robust solution architectures.

• Design end-to-end architectures for high-security environments (on-premises and sovereign cloud), including network integration, IAM (SSO, SAML/OIDC, LDAP), logging/monitoring, and data protection.

• Manage the full technical lifecycle: concept, prototype/PoC, pilot, production transition, and scale-out.

• Develop and deliver technical demos, use-case presentations, and operational workshops.

• Own technical sections of RFXs, security questionnaires, and architecture reviews, collaborating with Sales, Product, Security, Legal, and Compliance.

• Represent Mattermost at industry events and with customer stakeholders, defence contractors, and government authorities.

• Build and maintain relationships with hyperscalers, technology partners, and system integrators.

• Enable partners with training, reference architectures, and reusable assets.

• Provide product feedback and reusable assets to Product and Engineering teams.

• Serve as the primary technical point of contact for assigned accounts.

• Collaborate internally to resolve complex technical issues and accelerate secure deployments.

Profile / Qualifications

• 10+ years of international experience in customer-facing technical roles (Solution Architect, Pre-Sales Engineer, Sales Engineer, Systems Engineer) in B2B software or security.

• Deep knowledge of enterprise infrastructure: Linux, networking, reverse proxies, TLS, web technologies, APIs, and integration into identity/security stacks.

• Proven experience delivering high-security, business-critical solutions.

• Strong ability to translate complex or sensitive requirements into clear architectures and roadmaps.

• Excellent communication in German (near-native) and English (business fluent).

• Experience leveraging Generative AI/LLMs to accelerate tasks.

• Experience collaborating with vendors, partners, and system integrators.

• Existing Australian national security clearance preferred.

• Proficient in structured selling methodologies (e.g., MEDDPICC).

• Willing to travel within APAC and experience with formal RFI/RFP processes.

Nice to Have

• Background in cybersecurity or defence-tech vendors.

• Experience with open-source software in regulated or security-critical environments.

• Familiarity with APAC security and regulatory frameworks.

• Proven track record building technical relationships with system integrators and channel partners.

What We Offer

• Shape secure collaboration in defence and public-sector environments using an open, self-hosted platform.

• Remote-first role based in Australia with direct customer and partner engagement.

• Attractive compensation package including performance-based variable components.

• High visibility and impact on strategic projects, partner ecosystem, and Mattermost’s product/security strategy.