Technical Writer
Offchain Labs
Marketing & Communications, IT
Remote
Posted on Tuesday, July 30, 2024
Offchain Labs has developed a suite of scaling solutions for Ethereum. This includes Arbitrum, an Optimistic Rollup, that instantly scales apps, reducing costs and increasing capacity, without sacrificing Ethereum's security. Porting contracts to Arbitrum requires no code changes or downloads since it’s compatible with existing Ethereum developer languages and tooling. Arbitrum today is the leading Ethereum scaling solution with dominant market share including hundreds of apps on the platform and over 40% of all rollup liquidity. Offchain labs also contributes to the Ethereum core protocol with the Prysm consensus client.
Our team is extremely passionate and works tirelessly to bridge the gap between what blockchain is and what blockchain can be. We strive to maintain an atmosphere that fosters innovation and new ideas through collaboration, research, and deep discussions. After raising an initial round of $3.8M in seed funding in January 2019 and a $20M series A, as well as a $100M series B in 2021, we are ready to hire additional team members who have an interest in working in the blockchain space and a knack for approaching problems in unconventional ways.
As part of the Technical Writing team at Offchain Labs, you'll get to work with leaders in the blockchain space, solving novel technical, economic, and social challenges. Our Technical Writing team is responsible for producing and maintaining documentation that supports Arbitrum's product portfolio, including Arbitrum chains, the Arbitrum bridge, Arbitrum nodes, and Prysm.
What You'll Do:
- Work directly with Offchain's lead technical writer and subject matter experts to produce developer documentation targeted at specific problems and specific reader audiences.
- Help our team measure and improve our documentation and documentation systems.
- Drive internal adoption of conventions that help our team produce high-quality developer documentation.
- Determine the Technical Writing team's priorities by continuously monitoring the needs of the business, internal stakeholders, and customers.
- Work autonomously in an environment that expects and rewards initiative and self-management without cumbersome Agile ceremonies.
What the Technical Writing Team Does:
- Builds and Maintains Documentation:
- Develops workflows and guidelines (drafting and editing processes, user experience pattern guidelines, terminology guidance, style guidance) that help the team produce high-quality content in partnership with writers.
- Delivers code and samples to meet validated developer needs.
- Experiments with interactive content components that delight readers and drive engagement.
- Manages the contributions of subject matter experts.
- Measures Documentation Performance:
- Captures feedback from readers and shares this feedback with relevant stakeholders.
- Collaborates with stakeholders to improve documentation based on reader feedback.
- Ensures that our documentation is customer-focused and that our content prioritizes customers' validated needs.
- Collaborates with and Mentors Stakeholders:
- Manages relationships and expectations with stakeholders.
- Helps stakeholders build technical writing confidence.
- Continuously recalibrates documentation priorities against stakeholder needs.
- Advocates for the importance of documentation and documentation standards.
- Uses documentation to support customer onboarding and developer activation goals.
You’ll be involved in these areas but won’t be directly responsible for everything here.
Who You Are:
- Required/Minimum Qualifications:
- 3+ years of professional experience producing developer documentation.
- 3+ years of professional software development experience.
- Familiarity with Ethereum, Layer 2 scaling solutions, and decentralized application development.
- A love for making complex technical information easier to understand.
- A proactive approach to problem-solving and a keen eye for detail.
- Strong collaboration and written/verbal communication skills.
- Nice to Have:
- Degree in Computer Science, English, Writing, Journalism, Communications or related.
- 1+ year(s) of project management and/or product management experience.
- 1+ year(s) of experience working professionally with blockchain, web3, crypto, L2 scaling solutions, rollups, smart contracts, or related technologies.
- Experience working with or contributing to open-source projects in the blockchain/crypto/web3 space.
- Experience developing smart contracts with Solidity or similar languages.
- Familiarity with decentralized systems, consensus algorithms, and cryptography.
Perks:
- Remote first global workforce.
- Accrued Time off for Vacation and dedicated Sick Leave.
- Industry or role-based conference attendance support.
- Ergonomic Equipment Matching Program.
- Company issued laptop.
- Annual Company Offsite.
Attention Offchain Labs Job Seekers:
Please be advised that there has been a rise in fraudulent recruiter activities, particularly within the Web3 space. If you would like to confirm whether someone is an OCL employee or the legitimacy of an offer you received, please email jobs@offchainlabs.com
At Offchain Labs, we believe that diversity, equity, inclusion and belonging are essential to our success. We are committed to building a welcoming and supportive workplace for all employees, regardless of their background or identity. We strive to create an environment where everyone feels valued and has an equal opportunity to succeed and thrive. We encourage candidates from all walks of life to apply and join our team.