Customer Support Advocate - Bogotá, Colombia



Customer Service, Legal
Bogota, Colombia · Remote
Posted on Tuesday, July 9, 2024
👋 About
Owner is the all-in-one platform that restaurants use to succeed online.
Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.
You can think of it as Shopify meets HubSpot, but specifically for restaurants.
Learn more about the problems we are solving for our customers here.
🌎 Our vision
We’re starting by helping independent restaurants succeed online.
But it’s not just restaurants that need our help. All local service-based businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
So, once we nail the solution for restaurants – we’ll scale it into every other local business type.
In the future we envision, we’ll build the technology that tens of millions of local business owners need to succeed in the digital age.
Our team
Our team grew from 40 people to 90 people in 2023. We’ve got top talent from the most successful companies in SMB software like Shopify, HubSpot, DoorDash, ProCore, and ServiceTitan.
We’re scaling even faster in 2024 to keep pace with our customer growth.
🚀 Our traction
In just over 3 years we've generated tens of millions in revenue, served millions of guests, and have processed hundreds of millions of orders.
More importantly, we’ve helped thousands of restaurant owners save their businesses - and not only survive, but thrive.
🫵 Why we’re looking for you
As a Customer Support Advocate you will be the first to help when a restaurant owner has a question or is facing a problem. Strong communication skills are a must to provide great solutions and an overall white-glove experience for our valued customers.
We are specifically looking for a team member who is fluent in both Spanish and English and can provide precise and detailed support to our Spanish-speaking customers.
This is a fast-paced, KPI-focused role so attention to detail is key – your days will be spent managing a high volume of inbound/outbound calls, emails, and chats from our customers and their guests. This gives you a unique opportunity to perfect your time management and client-facing skills.
Your success will be measured by your ability to consistently provide amazing support that makes restaurant owners say "wow" every time they contact us.
This is a full-time role that requires evening and weekend availability. This position is currently remote, based in Bogotá, Colombia.

💻 The impact you will have

  • Respond quickly and accurately to a high volume of inbound phone calls, and some chats and emails from our customers and their guests.
  • Maintain a customer satisfaction level over 90%
  • Use Salesforce to log all activities and interactions with our customers
  • Communicate and collaborate with your team on Slack to provide the best possible solutions for our customers

✅ Minimum requirements

  • Customer-facing support experience, preferably at a software company.
  • Fluent Spanish and English speaker with excellent spoken and written communication skills in both languages.
  • Experiencing working in a fast-paced environment.
  • Experience with a telephony system such as Talkdesk or RingDNA
  • Past experience with restaurants is a huge plus!

🏆 Pay and benefits

  • The estimated yearly compensation for this role is between the local equivalent to $18,000 - $25,000 USD, with the potential of additional benefits depending on experience and location.
  • Other benefits include comprehensive health coverage, flexible/unlimited PTO - plus extra fun perks!