IT Support Operations | Contract
Ramp
This job is no longer accepting applications
See open jobs at Ramp.See open jobs similar to "IT Support Operations | Contract" Redpoint Ventures.About Ramp
Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it’s working: over 15,000 businesses on Ramp to save an average 5% and close their books 8x faster.
Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year.
Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. In 2023, Ramp was named Fast Company’s #1 Most Innovative Company in North America, LinkedIn’s #1 Top Startup in the U.S., a CNBC Disruptor, and a TIME100 Most Influential Company.
About the Role
We’re looking for an addition to our IT Support Operations team to join our IT at Ramp based in NYC! This role will own all IT aspects in our NYC HQ, including onboarding, triage support requests, assisting with AV conference rooms/event space and managing our inventory. Unblocking our users is an absolute critical component of our IT team and we’re looking for someone who takes pride in running a smooth operation and in all the work to make it happen!
What You’ll Do
Provide in-person logistics support at our NYC HQ (located near Madison Square Park) 5 days/week
Triage support requests from tickets, email, and Slack, proactively seek ways to minimize and improve our SLAs
Provide A/V Support for our live events (sometimes after hours)
Take ownership of small and large projects, working with various internal/external teams to accomplish goals
Manage inventory in the NYC HQ office, assist with shipping new hire equipment
Build out sustainable onboarding/offboarding processes with future scale in mind
Creating technical documentation and user facing documentation where applicable
Push the team to industry best practices and drive change
Be and advocate for our users, understand their challenges, and look to remove blockers
Make data driven, empathetic decisions, and take a holistic collaborative approach to decision making
What You Need
Minimum 3 years of technical experience in an enterprise size organization
Strong knowledge in our core tech stack including Okta, Google Workspace, Slack, Kandji, and various modern SaaS tools
Strong attention to detail and execution oriented
Understanding of User Lifecycle Management, managing user/role access
Willingness to learn and support A/V, particularly for live events
Nice-to-Haves
Experience in high growth startups
Experience managing macOS/Windows in hybrid/remote environments
Slack Certified Admin
A/V Experience
Okta Certified Professional
Compensation
The hourly rate for this contract is $49 USD
Benefits (for U.S.-based full-time employees)
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100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $5,000 per year)
WFH stipend to support your home office needs
Wellness stipend
Parental Leave
Relocation support
Pet insurance
This job is no longer accepting applications
See open jobs at Ramp.See open jobs similar to "IT Support Operations | Contract" Redpoint Ventures.