Fraud Operations Specialist
Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it’s working: over 15,000 businesses on Ramp to save an average 5% and close their books 8x faster.
Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year.
Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. In 2023, Ramp was named Fast Company’s #1 Most Innovative Company in North America, LinkedIn’s #1 Top Startup in the U.S., a CNBC Disruptor, and a TIME100 Most Influential Company.
About the Role
As a member of Ramp's Fraud Operations team, you will analyze new account applications, monetary and non-monetary transaction activity for indications of first party and third party fraud. This role requires an understanding of fraud concepts, modes, data sources & tools and how these things can be used to drive a logical course of action. The role also requires the communication skills necessary to work directly with customers, external financial institutions and law enforcement.
What You’ll Do
Analyze new account applications for indications of first party and third party fraud
Investigate alerts and referrals for signs of fraud using internal and external data
Review transaction activity, restrict accounts, and initiate recovery efforts
Deep dive into individual fraud events to perform root cause analyses, document control breakdowns, and work with the strategy teams to improve fraud controls
Work with customers, external financial institutions and merchants to recover funds from unauthorized transactions
Review documentation such as bank statements, invoices, ID documents for signs of forgery or other fraud
Document procedures and opportunities for process improvement
What You Need
Ability to work on the weekends
Minimum 2 years of experience in fraud prevention or investigations
Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries
Excellent written and verbal communication skills
Nice to Haves
Experience with NACHA rules and regulations
Experience in high growth startups
Knowledge of SQL or Python
The annual salary/OTE range for the target level for this role is $85,000-$100,000 + target equity + benefits (including medical, dental, vision, and 401(k)
Benefits (for U.S.-based full-time employees)
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Fertility HRA (up to $5,000 per year)
WFH stipend to support your home office needs