Chief Of Staff

Scribe

Scribe

People & HR, Operations
San Francisco, CA, USA · California, USA · San Francisco, CA, USA · Remote
Posted on Wednesday, February 21, 2024

About us

Scribe is where exceptional people come to do the best work of their careers. We are a Series B, product-led growth startup based in SF. Scribe automatically creates step-by-step guides for any process, putting an end to hours spent taking screenshots and running training sessions. We’ve helped over a million users in 100+ countries document and share what they know. We have raised $55M in funding from top investors and are growing our revenue, user base, and product very quickly. Come join us in our mission to unleash and uplevel the world’s know-how!

How we work

We are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. We embrace the following values:

  • A strong sense of ownership
  • Defaulting to action
  • Humans over everything else
  • A continuous learning and growth mindset
  • High performance, high-velocity output
  • A supportive, respectful and transparent work environment

About this role

We believe our top talent is one of our key differentiators at Scribe. We’re growing quickly and hiring opportunistically for a generalist rockstar to join our team as Chief of Staff. As we enter our next phase of growth, massively expanding our scale, the CEO and Founder needs a partner to help drive performance and execution across the company.

You’ll work directly with our executive team and CEO, helping us execute on our strategic initiatives (likely within our GTM function), managing special projects, and ensuring smooth operations within the organization. Your role will likely evolve quickly, based on your interests, the needs of the business, and the working relationship you develop with various leaders. This is an opportunity to work on a variety of high-impact projects, perhaps even across functions. This is a hands on, action oriented, and impact driven CoS role.

In the past, folks in this role have gone on to create a permanent role for themselves embedded in our GTM or product orgs. We view this as an opportunity for really special talent to join us and have a rare purview across the business.

Examples of what you’ll be doing

While this role will remain highly dynamic and open-ended, here is a flavor of what you could be working on…

  • Own strategic projects aligned with the CEO’s top priorities, partnering with other senior leaders to deliver results for the business
  • You will act as a force multiplier for the entire executive team, driving meeting effectiveness and preparedness, ensuring follow-through, and improving how we make our most important decision
  • Assist in the development and execution of organizational initiatives aimed at enhancing operational efficiency and effectiveness
  • Help translate our strategy into concrete, achievable goals
  • Identify and address potential bottlenecks or challenges hindering the achievement of strategic objectives, implementing proactive solutions to mitigate risks
  • Conduct user research to support product and operations prioritization
  • Facilitate communication and coordination among various departments to ensure alignment with company objectives and priorities
  • Serve as a liaison between the CEO and other stakeholders, fostering strong relationships and ensuring timely communication of key updates and initiatives

You could be a great fit if

You'll find yourself seamlessly integrated into our team if you possess a natural inclination for rapid learning, swiftly tackling any challenge and discerning its core elements. Your entrepreneurial mindset is evident in your proactive approach, always eager to seize opportunities, take calculated risks, and learn from every experience. Your humility shines through in your work; you hold a strong sense of ownership, readily embracing tasks and employing resourcefulness and ingenuity to overcome obstacles.

With your exceptional critical thinking and analytical skills, you deconstruct complex problems into manageable components, driving effective and sustainable solutions forward. Adapting to the ever-changing landscape of a startup environment is second nature to you, as you thrive amidst flux and uncertainty, maintaining composure and focus. Your ability to cultivate deep trust amongst leaders, partners, and team members alike is unparalleled; you fearlessly confront important issues and excel in active listening.

Your client presence exudes confidence, establishing peer-like relationships even with the most senior stakeholders. Your comprehensive understanding of the SaaS customer lifecycle, coupled with your innate ability to embody the "voice of the customer," enables seamless collaboration across sales, product, and marketing teams for exceptional customer experiences.

This role presents an exciting opportunity for those seeking to make a tangible impact within a rapidly expanding, venture-backed software company. Your commitment to personal and professional growth is unwavering; feedback is embraced, and continual improvement is your mantra.

Qualifications

  • 3-6 years of experience in top tier management or strategy consulting, investment banking, private equity, professional services, customer success, business development or similar roles at a leading technology company
  • A demonstrated history of professional and academic excellence
  • Very high EQ; able to read a room or an audience and adjust approach to be most effective
  • High degree of grit. Demonstrated ability to break down difficult barriers
  • Experience partnering with executives across an organization
  • Executive presence and maturity, both internally and externally
  • Excellent verbal and written communications with a crisp, concise and effective style
  • Exemplifies best practices in creating an equitable and inclusive work environment
  • SQL is a plus

What we can offer you

  • Some of the nicest and smartest teammates you’ll ever work with.
  • Competitive salaries
  • Comprehensive healthcare benefits
  • Exciting and motivating equity
  • Unlimited PTO, we mean this, too. Take time to go do all of the other things you love
  • 401k
  • Parental Leave
  • Commuter/Remote benefits
  • WFH Stipend
  • A truly hybrid work environment. We have a lively Slack workspace where we chat with colleagues who are onsite and remote. You’ll be feeling super connected to the team no matter where you are.
  • Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We love to have fun as often as we can. You’ll get to enjoy our annual Scribe Day party on Scribe’s birthday, our monthly social events, holiday events and more.

Compensation

$150k-$185k + equity + benefits.

We consider several factors when determining compensation, including location, experience, and other job-related factors.

At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Scribe is proud to be an Equal Opportunity and Affirmative Action Employer.