UX Researcher



Costa Rica
Posted on Friday, June 7, 2024

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

What are we looking for?

SentinelOne is seeking to hire a full-time UX Researcher based in either a remote or hybrid setup in Costa Rica. As a UX Researcher, you will play a crucial role in shaping the user experience of our products. You will collaborate with cross-functional teams, including product managers, product designers, and engineers, to conduct user research and provide actionable insights that drive the development of intuitive, user-centric solutions. Your work will have a direct impact on our main product, enabling us to develop innovative concepts and ideas based on data and research, rather than subjective opinions.

You will impact our products that serve thousands of users from security teams at enterprise and government customers across the globe (incl. 4 of Fortune 10 and hundreds of Global 2000).

What will you do?

  • Plan and execute user research activities to gain deep insights into user behavior, needs, and pain points.
  • Conduct qualitative and quantitative research, such as user interviews, surveys, usability tests, and analytics analysis.
  • Collaborate closely with product managers, designers, and engineers to identify research questions and define research goals.
  • Synthesize and analyze research findings and communicate them in a clear and impactful manner to stakeholders.
  • Work with the design team to generate personas, user flows, wireframes, and prototypes based on research insights.
  • Continuously advocate for the user by promoting user-centered design principles throughout the product development process.
  • Stay up to date with industry trends and best practices in UX research and contribute to the advancement of our research methodologies.

What skills and knowledge should you bring?

  • Proficiency in UX design tools and software, such as Dovetail and Figma.
  • Fluency in English, both written and spoken.
  • Proven experience in conducting user research for software or web-based applications.
  • Proficiency in qualitative and quantitative research methods, including user interviews, surveys, usability testing, and data analysis.
  • Strong analytical and problem-solving skills, with the ability to derive actionable insights from complex data sets.
  • Excellent communication skills, both written and verbal, with the ability to present research findings to diverse stakeholders.
  • Knowledge of cybersecurity concepts and the ability to understand the unique challenges and needs of our target users is highly appreciated.
  • A Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Cognitive Science, or a related field is highly appreciated.
  • A portfolio demonstrating past research projects and their impact on product development is highly desirable.

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.