Technical Account Manager

IT, Sales & Business Development
Posted on Wednesday, May 1, 2024

Who we are.

Solo enables companies to Connect, Secure and Observe modern applications – APIs, Microservices and Data – with the industry’s leading API and Service Mesh Management Platform (“Gloo”). Solo innovations allow companies to stay on the leading edge of both technology and business possibilities.

Solo is a VC-backed company, founded in 2017 by Idit Levine. In 2021, Solo was valued at $1B. Solo’s customers are some of the largest in the world, spanning all geographies and industries. Solo’s team has deep expertise in Cloud Computing, Linux, Containers, Kubernetes, Service Mesh, APIs, Security, Microservice Applications, Application Modernization, GraphQL, and eBPF.

About the role.

At Solo, TAMs serve as the customer’s trusted technical advisor that helps them get to production, triage their issues and consult on ways to get more value out of the Solo product suite. This is a technical role, so a willingness to become an expert in the use of and best practices around Solo products is essential.

You’ll interface with many roles—from Platform Engineers all the way up to executives—providing an interesting and diverse set of challenges. You’ll continually strive to be a value-added resource to the customer teams you interact with and help communicate the value delivered to key customer stakeholders.

Job Description:

  • Assist customers in building a project plan to get Solo into production based off of the success of their PoC
  • Triage customer reported issues, reproducing them in a lab environment where possible
  • Document customer’s use-case, architecture, roadmap, and key adoption KPIs in Solo’s systems-of-record
  • Work with customers to explore new use-cases and capabilities not yet adopted with aims of expanding Gloo usage
  • Properly enabling the customer to be self sufficient via
    • Workshops
    • Architecture review sessions
    • Training
    • QBRs
  • Act as expert in our technologies and products, able and willing to educate + support

Job Requirements:

  • 4+ years working with modern cloud related technologies
  • At least 2 years of hands-on experience with Kubernetes
  • At least 1 year building automation pipelines using GitOps technologies
  • Familiar with many CNCF graduated projects and ability to run and configure them
  • Experience managing and growing customer relationships by delivering a high-quality customer experience from a technical lens

What you’ll love about Solo.

At Solo, our culture is all about hiring great people, creating a fun and fast-paced work culture, and letting our teams work with our customers to successfully solve their challenges.

Solo works collaboratively with our customers, partners and open source communities to deliver technology innovation, technology solutions, architectural best-practices, and hands-on education. Solo uses a unique engagement model with our customers that allows us to quickly make them successful, and continue to work closely with them as their production environments grow.

Solo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.