Sr. Director, Market Operations - Illinois

Strive Health

Strive Health

Chicago, IL, USA · Remote
Posted on Wednesday, September 13, 2023

What We Strive For

Strive Health is built for purpose — to transform a broken kidney care system. We are fundamentally changing the lives of kidney disease patients through early identification, engagement and comprehensive coordinated care. Strive’s model is driven by a high-touch care team that integrates with local providers and spans the entire care journey from chronic kidney disease through end-stage kidney disease, leveraging comparative and predictive data and analytics to identify at-risk patients. Strive Health’s interventions significantly reduce the rate of emergent dialysis crash, cut inpatient utilization and significantly improve patient outcomes and experience. Come join our journey as we create THE destination for top talent in the healthcare community and set a new standard for how kidney care should be done.

Why We’re Worth the Application

  • We Strive for excellence and were recognized as one of America’s Best Startup Employers for 2023 by Forbes, Circle of Excellence, American Society of Transplantation, 2023, Best Places to Work – Denver,, 2022, Best Places to Work – Denver, Built in Colorado, 2022
  • We derive innovation and ideas from through authentic diversity intentionally building a team that represents the populations we serve in partnership with our Employee Resource Groups:
    • Strive Forward - LGBTQ
    • Underrepresented Minorities
    • Women and Allies
  • We care and support our Strivers within and beyond work to feel fully charged and empowered through our generous wellbeing offerings including:
    • Flexible time off
    • Companywide wellbeing days
    • Volunteer time off
    • Leave packages including a sabbatical, parental leave and eight weeks paid for living donor
    • Professional development
    • A dedicated certified financial planner
    • Headspace, Carrot Fertility and Gympass for all Strivers
  • We like to have fun by celebrating our successes as a team through team building, company gatherings, trivia, wellbeing raffles, pajama days, a companywide book club and more.
  • We value tenacity to help us overcome obstacles with grit and determination to deliver compassionate kidney care.

Sr. Director, Market Operations

Reporting to the Regional VP of Market Operations, the Sr. Director, Market Operations will be responsible to guide strategy and drive the execution of clinical projects and initiatives to bring greater effectiveness, efficiency and consistency across lines of business for in-market growth, operational execution, clinical and quality outcomes, and financial success of Strive’s Market operations and performance.

Essential Functions

  • The Sr. Director, Market Operations is a strategic operational and network development role and is responsible for a broad portfolio of key initiatives associated with Strive’s strategic partners
  • Negotiating value-based agreements with key payer partners in market and execute on contract terms and Strive’s operating model, managing the build for the blueprint for market launch and driving key KPIs to hit topline revenue goals while managing costs, engaging key stakeholders, and scaling at-risk lives
  • Drive and support the overall growth strategy of Strive’s national partnerships, with a heavy emphasis on execution, programmatic and operational implementation, and delivering performance for payor and provider group partnerships
  • Develop and implement strategic plans for the region, including identifying opportunities for growth and improvement, and working with senior management to develop and implement new initiatives.
  • In partnership with market medical lead and Director Market Ops will set utilization goals, operational and quality metrics, and business needs to drive high value performance and an efficient, lean operating model
  • Responsible for P&L management over the market, collaborating with Director Market Ops and operational leaders to design, implement, and manage business operations
  • Work with market leader(s) to establish and implement short and long-term goals, objectives, policies, and procedures; overseeing and managing goals and market performance
  • Hire, train, manage, and develop in-market operations leaders (business operations, clinic operations, network, and more) while promoting a metrics-driven culture
  • Design, develop and utilize KPIs to improve performance and streamline patient throughput and care delivery processes, with an eye towards exceptional implementation and delivery
  • Meet in person with internal and/or external stakeholders to facilitate team and business priorities/opportunities.

Minimum Qualifications

  • Bachelor’s Degree
  • 8+ years’ experience developing relationships with key stakeholders in a health system, provider organization and with large Payors.
  • 8+ years’ experience managing a P&L within a healthcare delivery setting, ideally in a value-based environment
  • 5+ years value-based care experience
  • Based in market or willing to relocate
  • Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms
  • Business travel

Preferred Qualifications

  • Experience leading virtual teams
  • Demonstrated ability to utilize data to drive performance and outcomes
  • Ability to teach, strong organizational skills, excellent communication, customer
  • service, relationship development, results orientation, team building and decision making.
  • Experience working with primary care providers, nephrologists, and care
  • management teams a plus
  • Provider contracting experience preferred
  • Experience designing and implementing clinical protocols and workflows preferred
  • Clinical background preferred – RN, NP, PA, MD, etc.
  • MBA or MHA preferred

Annual Salary Range: $147,300.00-$190,100.00

Strive Health offers competitive compensation and benefits, including Health insurance, Dental insurance, Vision insurance, 401k Retirement Plan with Employer Match, Life and Accidental Death & Dismemberment insurance, Disability insurance, Health Savings Account, Flexible Spending Account, paid company holidays, in addition to Vacation Time Off. An annual performance bonus, determined by company and individual performance, is available for many roles as aligned to Strive Health guidelines.

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to