Lead, Care Coordinator - Detroit, MI

Strive Health

Strive Health

Detroit, MI, USA
Posted on Tuesday, March 26, 2024

What We Strive For

Strive Health is built for purpose — to transform a broken kidney care system. We are fundamentally changing the lives of people with kidney disease through early identification, engagement and comprehensive coordinated care. Strive’s model is driven by a high-touch care team that integrates with local providers and spans the entire care journey from chronic kidney disease through end-stage kidney disease, leveraging comparative and predictive data and analytics to identify at-risk patients. Strive Health’s interventions significantly reduce the rate of emergent dialysis crash, cut inpatient utilization and significantly improve patient outcomes and experience. Come join our journey as we create THE destination for top talent in the healthcare community and set a new standard for how kidney care should be done.

Why We’re Worth the Application

  • We Strive for excellence and Strive has been recognized with six Best Place to Work awards, including Forbes America’s Best Startup Employers 2023 and 2022, Built In Colorado’s Best Places to Work 2022 and 2024, Comparably’s Best Places to Work in Denver 2022 and The Tech Tribune’s Best Startups in Denver 2022. Additionally, Strive’s CEO, Chris Riopelle, has been recognized as one of Denver Business Journal’s Most Admired CEOs.
  • We derive innovation and ideas from through authentic diversity intentionally building a team that represents the populations we serve in partnership with our Employee Resource Groups:
    • Strive Forward - LGBTQ
    • Underrepresented Minorities
    • Women and Allies
    • Parent and Caregivers
  • We care and support our Strivers within and beyond work to feel fully charged and empowered through our generous wellbeing offerings including:
    • Flexible time off
    • Sick time off
    • Companywide wellbeing days
    • Two comprehensive EAPs and a variety of mental health tools
    • Volunteer time off
    • Leave packages including a sabbatical, parental leave and eight weeks paid for living donor
    • Professional development
    • Financial wellness resources
    • Carrot Fertility and Peloton for all Strivers
  • We like to have fun by celebrating our successes as a team through team building, company gatherings, experiential incentives, core value awards, a companywide book club and more.
  • We value tenacity to help us overcome obstacles with grit and determination to deliver compassionate kidney care.

What You'll Do

Reporting to the market clinical leader, the Lead Care Coordinator (CC) provides direct supervision of the Care Coordinator staff in the support of CKD and ESRD patients enrolled in the kidney hero program. The Lead CC helps with training and chart auditing to ensure quality standards are met. This individual assists with efforts to develop, implement, evaluate, redesign, and modify Care Coordinator standards and works closely with the CC staff to safely, effectively and efficiently assist patients across and through the continuum of care. This position is a working lead role and will work directly with patients to coordinate resources along the care delivery spectrum, identify gaps, and provide proactive follow-up.

The Day to Day

  • Supervises daily operations of market Care Coordinator staff under the direction of the Senior Clinical Manager or Lead RN
  • Participates in employee performance review process
  • Participates in interviewing, hiring, onboarding, and precepting new Care Coordinator staff for the market
  • Monitors and mentors Care Coordinator staff on an ongoing basis
  • Helps conduct chart audits per established policy
  • Ensures training programs address identified needs of staff
  • Performs outbound calls to patients to understand their clinical needs and connect them with appropriate community resources
  • Performs outbound calls to providers to make appointments for patients or follow up on care
  • Answers inbound calls from patients, providers, and other resources
  • Follows up with patients to ensure their needs are met and schedules future check-ins
  • Coordinates with clinical resources and providers to ensure smooth continuum of care for patients.
  • Monitors patient hospitalizations and follows up as necessary with care team members and outside resources to confirm Strive gathers all relevant patient information
  • Notifies patients of location and appointment times as needed
  • Ensures all patient records are up to date
  • Provides patients with education materials and sends communications to primary care physicians, nephrologists, and specialists for new enrollments/appointments
  • Assists with the referral process when needed
  • Help patients and their families navigate the healthcare system and a multitude of visits
  • Fosters a relationship with patients across their healthcare journey with a foundation of respect, honesty, empathy, no judgement and follow-through
  • Partners closely with the Strive clinical team to manage all pieces of care related to resources, appointments, care transitions, and care gaps
  • Serve patients in person and in multiple care settings (e.g., patient home, clinics) in addition to virtual visits.
  • Preceptorship accountability – may be a preceptor in their markets, will assist with the mgt of the preceptor program, ie: scheduling, interviewing, and performance management.
  • Operates as market subject matter expert on care coordinator workflows

Minimum Qualifications

  • High school diploma or equivalent required
  • 2+ years of experience in a professional office environment in a healthcare setting
  • 2+ years Customer service experience
  • Current Basic Life Support for Healthcare personnel (BLS) certification or CPR required
  • 1+ years leading a team

Preferred Qualifications

  • Current, unrestricted license as an LPN/LVN in the state(s) of practice with current community health worker experience
  • Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook
  • Excellent verbal and written communication skills
  • Community Health Worker Certification (CHW)
  • Skilled at dealing with confidential information and/or issues using discretion and judgment
  • Communicates clearly, respectfully, and thoughtfully

Annual Salary Range: $58,000.00-$67,000.00

Strive Health offers competitive compensation and benefits, including Health insurance, Dental insurance, Vision insurance, 401k Retirement Plan with Employer Match, Life and Accidental Death & Dismemberment insurance, Disability insurance, Health Savings Account, Flexible Spending Account, paid company holidays, in addition to Vacation Time Off. An annual performance bonus, determined by company and individual performance, is available for many roles as aligned to Strive Health guidelines.

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talentacquisition@strivehealth.com