Director, Market Operations (Hybrid)

Strive Health

Strive Health

Operations
Chicago, IL, USA
Posted on Tuesday, July 9, 2024

What We Strive For

Strive Health is built for purpose — to transform a broken kidney care system. We are fundamentally changing the lives of people with kidney disease through early identification, engagement and comprehensive coordinated care. Strive’s model is driven by a high-touch care team that integrates with local providers and spans the entire care journey from chronic kidney disease through end-stage kidney disease, leveraging comparative and predictive data and analytics to identify at-risk patients. Strive Health’s interventions significantly reduce the rate of emergent dialysis crash, cut inpatient utilization and significantly improve patient outcomes and experience. Come join our journey as we create THE destination for top talent in the healthcare community and set a new standard for how kidney care should be done.

Why We’re Worth the Application

  • We Strive for excellence and Strive has been recognized with six Best Place to Work awards, including Forbes America’s Best Startup Employers 2023 and 2022, Built In Colorado’s Best Places to Work 2022 and 2024, Comparably’s Best Places to Work in Denver 2022 and The Tech Tribune’s Best Startups in Denver 2022. Additionally, Strive’s CEO, Chris Riopelle, has been recognized as one of Denver Business Journal’s Most Admired CEOs.
  • We derive innovation and ideas from through authentic diversity intentionally building a team that represents the populations we serve in partnership with our Employee Resource Groups:
    • Strive Forward - LGBTQ
    • Underrepresented Minorities
    • Women and Allies
    • Parent and Caregivers
  • We care and support our Strivers within and beyond work to feel fully charged and empowered through our generous wellbeing offerings including:
    • Flexible time off
    • Sick time off
    • Companywide wellbeing days
    • Two comprehensive EAPs and a variety of mental health tools
    • Volunteer time off
    • Leave packages including a sabbatical, parental leave and eight weeks paid for living donor
    • Professional development
    • Financial wellness resources
    • Carrot Fertility and Peloton for all Strivers
  • We like to have fun by celebrating our successes as a team through team building, company gatherings, experiential incentives, core value awards, a companywide book club and more.
  • We value tenacity to help us overcome obstacles with grit and determination to deliver compassionate kidney care.

What You’ll Do

As the Director of Market Operations, you will be accountable for the P&L of your Comprehensive Kidney Care Contracting (CKCC) market. Additionally, you will own the external nephrology relationships for practices that have partnered with Strive. In this role, the Operations leader will have broad market oversight, but work closely with the local clinical lead, Medical Director, and central operations team to enable the team to deliver great care. This individual takes a data-driven approach to leadership, holding the team accountable and designing and implementing new strategies as needed. This highly critical role ensures our vulnerable chronic kidney disease (CKD) and end-stage renal disease (ESRD) patients have the highest level of quality and continuity of care. This position will report to the RVP, Operations.

The Day to Day

  • Accountable for market performance, using data to track trends and change strategies as needed.
  • Advocates for the market clinical team, including liaising with a cross-functional team including analytics, legal, clinical and market development.
  • Owns and manages relationship and performance of assigned provider groups. Serves as primary point of contact for assigned providers.
  • Establishes consistent and strong relationships with provider groups utilizing an account management approach while communicating and sharing provider reporting, focusing on areas for improvement.
  • Plans, prepares, and executes effective provider group meetings/discussion with proper objectives and expected outcomes.
  • Analyzes data to determine network strategy – e.g., identifies which hospitals have a high volume of admissions for our patients.

Minimum Qualifications

  • 8+ years experience in healthcare administration or related field.
  • Bachelor's degree in Business Administration, Healthcare Administration, or another relevant field.
  • Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.

Preferred Qualifications

  • Master's degree such as MHA, MBA, MPH, or MSN.
  • 4+ years experience managing direct reports.
  • Comfortable presenting to Providers and driving the conversation, answering unscripted questions, and building relationships based on subject matter expertise.
  • Can review data and reporting with provider groups and use analytics to drive clinical outcomes, quality improvements, and operational efficiencies.
  • Ability to identify a problem, develop a plan and execute to resolution while communicating progress to stakeholders.
  • Knowledgeable about project management techniques and able to develop a project plan that includes collaborating with market leadership and supporting departments.
  • Ability to be highly responsive to Providers and act as the single point of contact for valuable relationships.

About You

  • Ability to be strategic as well as tactical.
  • Persistence getting to “yes” in the face of many “no’s.
  • Outgoing, sales-focused skill set.
  • Embodies Strive’s core values: Care, Excellence, Tenacity, Innovation, and Fun.

Annual Salary Range: $130,000.00-$163,000.00

Strive Health offers competitive compensation and benefits, including Health insurance, Dental insurance, Vision insurance, 401k Retirement Plan with Employer Match, Life and Accidental Death & Dismemberment insurance, Disability insurance, Health Savings Account, Flexible Spending Account, paid company holidays, in addition to Vacation Time Off. An annual performance bonus, determined by company and individual performance, is available for many roles as aligned to Strive Health guidelines.

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talentacquisition@strivehealth.com