NSO Manager
Tend
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Posted on Jul 23, 2024
At Tend, we do dental differently.
Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology, a hospitality-driven mindset, and a top tier clinical team, we can make going to the dentist something to look forward to. Our vision is to transform the dental experience into one that is empowering, human and personalized.
Since launching in 2019, we have provided exceptional care to over 100,000 patients across five major cities: New York, Washington DC, Boston, Atlanta and Nashville. With thousands of five-star reviews, Tend has become one of the country's top-rated and in-demand dental practices, with over 650 team members to support this mission. We’re continuing to grow quickly and looking for the best of the best to come join our team.We're searching for an organized, professional and knowledgeable New Studio Openings (NSO) Manager to spearhead our continued field growth over the coming years. This position will be based out of New York City, but will travel to market locations throughout the country.
Responsibilities
- Planning and coordination of new studio launches, including but not limited to:
- Planning the overall calendar of numerous studio launches
- Coordinate equipment and supply orders (both long and short lead)
- Tracking and budgeting of all operational items and orders
- Work cross functionally with the construction team to firm up hand off dates, coordinate deliveries, follow up on punch lists.
- Research and set-up lab, service, and vendor contracts in new markets.
- Coordinate the creation of all new studio vendor, service, and dental lab accounts in existing markets.
- Work with regional teams to confirm opening (soft launch) schedules, pre-open practice appointments, and confirm and create scheduling templates and operatories.
- Assist with determining orientation/training dates and locations.
- Assist with new hire onboarding and training as needed.
- Ensure new studio managers have all necessary operational information to successfully launch their studio (ie dropbox info, all logins, lab info etc.)
- Schedule and run point on state inspections of new studio radiation equipment.
- Liaison between Tend and vendors used to set up new studios
- Coordinate all equipment set up & calibration
- Lead Construction / Ops Handoff meeting of new studio
- Run studio load in, unpack and set up.
- Coordinate cross functional calendars & project lists with construction, design, purchasing, training and facilities teams.
- Coordinate facilities needs of new studios for the first 30 days of opening.
Qualifications
- 3+ years in Retail, Hospitality or Healthcare operations
- Experience opening new locations in a high growth environment
- Strong project management & organization skills
- Ability to engage with Cross Functional Teams.
- Must be curious, love to learn, and thrive in an ever-changing, fast paced environment. The ideal candidate is driven by a deep thirst for knowledge and understanding, and is a high level self-starter.
- Willing to work a flexible schedule to meet the needs of the business
New York pay range
$90,000—$110,000 USD
The Tend Difference
The highest standard of care, anywhere.
You’ll work with highly-esteemed clinical leadership and experience-obsessed colleagues to provide the best patient experience possible, with access to technology that’s head and shoulders above the average practice. You’ll have exciting opportunities to collaborate with talented team members to make visits extraordinary. Our hospitality-driven approach to care means that patients actually look forward to seeing you.
A top-tier clinical team who puts patients first.
We value science over sales, and promote a culture of warmth and hospitality — our teams are recognized for going the extra mile for our patients. We trust our providers to put patient needs first, and never implement production quotas. We offer a warm, collaborative culture and are proud to be an inclusive, curious team driven by excellence.
A new model that’s a joy to work at.
Tend has become beloved by patients and providers alike for combining beautiful work environments with cutting-edge clinical technology. Our providers are rewarded based on an innovative pay structure, as well as education programs that are training the next generation of industry leaders. And our top-notch total rewards packages include both best-in-class benefits and compensation. You’ll not only have the chance to be part of a thriving, industry-changing company, but empowered to become an expert in your field and supported through continuing education.
Tend is an Equal Opportunity Employer.
Tend is committed to promoting a work environment in which differences are respected, employees are treated fairly, and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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This job is no longer accepting applications
See open jobs at Tend.See open jobs similar to "NSO Manager" Redpoint Ventures.